Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yeniseis Victorero

Naples,FL

Summary

Dynamic Front Desk Receptionist with proven expertise at Miromar Pools, enhancing guest satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in data entry and conflict management, I streamlined operations, reduced wait times, and maintained confidentiality, contributing to a welcoming and organized environment that fostered positive guest relations.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Diligent front desk with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Dedicated front desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Miromar Pools
10.2025 - Current
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collecting payments
  • Processing pool permits
  • Management

Front Desk Receptionist

Womens Healthcare Physicans of Naples
06.2023 - 10.2025
  • Implemented organizational improvements that streamlined front desk operations and reduced wait times.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Streamlined check-in processes, reducing wait times for guests.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Handled assignments independently with good judgement and critical thinking skills.

Server

Naples Brunch
04.2021 - 06.2023
  • Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
  • Collaborated with kitchen staff to expedite order delivery and maintain quality standards.
  • Managed table assignments and efficiently handled multiple orders during peak hours.
  • Trained new servers on menu items, service protocols, and operational procedures.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Front Desk Receptionist

Clinica Los Angeles
02.2019 - 04.2021
  • Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
  • Managed multi-line phone system, directing calls to appropriate departments promptly.
  • Scheduled appointments and maintained accurate records in electronic health record systems.
  • Coordinated with medical staff to facilitate smooth patient flow and timely service delivery.
  • Addressed patient inquiries and resolved issues, enhancing overall satisfaction and communication.
  • Monitored inventory of office supplies, ensuring necessary materials were readily available for operations.
  • Trained new staff on front desk procedures, promoting adherence to clinic protocols and standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.

Education

High School Diploma -

Lorenzo Walker Technical College
Naples, FL
05-2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Scheduling appointments
  • Office organization
  • Oral and writing communication
  • File organization
  • Hospitality services
  • Front office management
  • Filing
  • Sensitive information handling
  • Work prioritization
  • Administrative support
  • Initiative-taking
  • Complex Problem-solving
  • Issue handling
  • Office administration
  • Confidentiality handling
  • Guest relations
  • Skilled in [software]
  • Document management
  • Meeting scheduling
  • Conflict management
  • Office management
  • Effective planning
  • Technical support
  • Call routing

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Miromar Pools
10.2025 - Current

Front Desk Receptionist

Womens Healthcare Physicans of Naples
06.2023 - 10.2025

Server

Naples Brunch
04.2021 - 06.2023

Front Desk Receptionist

Clinica Los Angeles
02.2019 - 04.2021

High School Diploma -

Lorenzo Walker Technical College
Yeniseis Victorero