Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Yenisleydis Hernandez
Open To Work
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Yenisleydis Hernandez

Auto Insurance Agent
Miami,FL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Licensed Insurance AgentCustomer Success RepresentativeVirtual Customer Service RepresentativeReceptionistAdministrative Assistant

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Miami, FL
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work week

Summary

Reliable and self-driven bilingual professional with experience in remote-friendly roles such as insurance sales and customer service. 0440 Licensed Insurance Agent skilled in virtual client engagement, policy explanation, and problem resolution. Proven ability to work independently, manage multiple tasks, and deliver outstanding service in fast-paced environments. Ready to contribute to a fully remote team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent (Remote-ready)

Freeway Auto Insurance
2023.01 - Current
  • - Assist clients over the phone and online with auto insurance policies.
  • - Process quotes, explain coverage, and close policies virtually.
  • - Maintain customer relationships and respond to inquiries professionally.
  • - Utilize CRM tools and digital platforms for lead tracking and documentation.

Dispatcher / Customer Service Representative

SFM Security
2020.01 - 2022.01
  • - Answered calls and coordinated emergency and non-emergency dispatches.
  • - Communicated clearly with clients and officers under pressure.
  • - Used computer systems for incident reporting and real-time updates.
  • - Balanced multiple responsibilities with professionalism and speed.

Education

High School Diploma -

South Miami Senior High School
Miami, FL

Skills

  • Remote Customer Service
  • Insurance Policy Sales
  • Bilingual (English/Spanish)
  • CRM & Call Center Software (eg, Salesforce, Five9)
  • Verbal & Written Communication
  • Self-Motivation & Time Management
  • Microsoft Office & Google Workspace

Accomplishments

  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

0440 Licensed Insurance Agent - Florida Resident Customer Representative

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Licensed Insurance Agent (Remote-ready)

Freeway Auto Insurance
2023.01 - Current

Dispatcher / Customer Service Representative

SFM Security
2020.01 - 2022.01

High School Diploma -

South Miami Senior High School

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