Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Server
Yenitzamar Hernandez-Perez

Yenitzamar Hernandez-Perez

Paulsboro,NJ

Summary

My objective is to maintain a good relationship between a company and its customers by solving complaints and answering to inquiries, while supporting the management team.

Overview

5
5
years of professional experience

Work History

Bank Teller

Wells Fargo
11.2022 - Current
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Counted and packaged currency and coins.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Educated customers on use of banking website and mobile apps.

Server

The Cheesecake Factory Restaurant
09.2020 - Current
  • Served breakfast, lunch, and dinner to 50-100 customers per shift at a national restaurant
  • Memorize over 50 menu items and rotating specials in order to give customized recommendations to guest
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
  • Provide the optimal customer experience by accurately taking customers’ orders and safely handling food, while simultaneously enhancing customer service and verbal communication skills.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Operation Associates

Macys Department Store
07.2019 - 03.2020
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
  • Gain marketing and sales experience by advertising promotions, clothing brands, explaining company return policies and closing sales.
  • Provided customers with high quality service while upholding brand standards and values to ensure customer satisfaction.

Patient Services Representative

DM Medical Billings
02.2018 - 03.2022
  • Utilize phone, email and fax communications to process daily claims
  • Effectively communicating in Spanish and English with patients, insurance representatives to ensure questions and concerns are processed in a timely manner.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Verified insurance eligibility and coverage for patients.
  • Investigated insurance claims denials and appeals.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Resolved billing inquiries and disputes in timely fashion.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Balanced deposits and credit card payments each day.

Education

HIGHSCHOOL DIPLOMA -

Paulsboro High School ASSOCIATES
Paulsboro, NJ
06.2014

ASSOCIATES OF ART WITH A CONCENTRATION IN BUSINESS -

University Of Phoenix
Phoenix, AZ
06.2022

Skills

  • Client relationship building
  • Critical thinking
  • Problem solving
  • Staff training
  • Cash Counting
  • Fraud Monitoring
  • Pleasant and Personable
  • Reading Comprehension
  • Information Processing
  • Team Cooperation
  • Information Updates
  • Process Monitoring
  • Daily Logs
  • Sorting and Filing
  • Phone Inquiries
  • Teller Transactions
  • Balance Verification and Reconciliation
  • Balance Transfers

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Timeline

Bank Teller

Wells Fargo
11.2022 - Current

Server

The Cheesecake Factory Restaurant
09.2020 - Current

Operation Associates

Macys Department Store
07.2019 - 03.2020

Patient Services Representative

DM Medical Billings
02.2018 - 03.2022

HIGHSCHOOL DIPLOMA -

Paulsboro High School ASSOCIATES

ASSOCIATES OF ART WITH A CONCENTRATION IN BUSINESS -

University Of Phoenix

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Yenitzamar Hernandez-Perez