Kayla Weaver
Keyser
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Bank Teller
M&T Bank
Fort Ashby
07.2018 - Current
- Processed customer transactions efficiently and accurately.
- Assisted clients with account inquiries and product management
- Promoted bank services to enhance customer engagement.
- Collaborated with team members to streamline operations.
- Resolved customer concerns promptly and professionally.
- Maintained compliance with banking regulations and policies.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Researched customer inquires regarding their accounts using internal banking systems.
- Built and maintained client relationships through quality, personalized interactions.
- Identified transaction errors when debits and credits did not balance.
- Liaised between bank branches regarding best practices and operations.
- Maintained office supplies inventory and coordinated reordering processes.
- Implemented improved workflow processes to enhance office efficiency.
- Organized and maintained filing systems, both paper and electronic.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
Education
Associates Degree in Animal Science
Potomac State College of West Virginia University
Keyser, WV 08.2015 - 12.2017
Skills
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving
- Client relationship building
Timeline
Bank Teller
M&T Bank
07.2018 - Current
Associates Degree in Animal Science
Potomac State College of West Virginia University
08.2015 - 12.2017