Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yenlis Cristia

Lehigh Acres

Summary

Proven Patient Care Liaison at Gulf Coast Medical Center, adept in enhancing patient satisfaction and fostering strong relationships through exceptional communication and patient confidentiality skills. Achieved significant improvements in treatment adherence and healthcare team collaboration, demonstrating adaptability and a commitment to professionalism. Excelled in multitasking and problem-solving, ensuring high-quality patient services and support.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced with patient care coordination, ensuring seamless communication and support. Utilizes problem-solving skills to address patient concerns efficiently. Knowledge of healthcare procedures and team collaboration to maintain high standards of patient satisfaction.

Healthcare professional prepared for roles that demand excellence in patient advocacy and support. Offers valuable experience in resolving patient issues and streamlining care processes. Reliable team player known for adaptability and strong interpersonal skills. Expertise in patient communication and care coordination.

Overview

6
6
years of professional experience

Work History

Patient Care Liaison

Gulf Coast Medical Center
04.2021 - Current
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Acted as an advocate for patients'' rights, working diligently to ensure their voices were heard and respected within the healthcare team.
  • Increased patient adherence to treatment plans by offering regular check-ins and motivational support throughout their care journey.
  • Leveraged strong interpersonal skills to build trusting relationships with diverse populations of patients, fostering mutual respect and open communication channels.
  • Improved communication between healthcare providers and patients by serving as a liaison for both parties.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Supervisor

CVS Pharmacy
11.2018 - 04.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Master - Health Administration

Rasmussen University
Fort Myers, FL
06-2025

Bachelor - Healthcare Administration

Rasmussen University
Fort Myers, FL
06.2023

Skills

  • Healthcare Systems Understanding
  • Patient confidentiality
  • Professionalism and Ethics
  • Managing records
  • Patient satisfaction
  • Cultural competence
  • Patient Services
  • Restocking supplies
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Calm and Effective Under Pressure
  • Multitasking Abilities
  • Active Listening
  • Communicating to Patients and Families
  • Problem-solving abilities
  • Caring and Empathetic
  • Team Collaboration
  • Adaptability and Flexibility
  • Documenting and Recording Information

Languages

Spanish
Native or Bilingual

Timeline

Patient Care Liaison

Gulf Coast Medical Center
04.2021 - Current

Supervisor

CVS Pharmacy
11.2018 - 04.2021

Master - Health Administration

Rasmussen University

Bachelor - Healthcare Administration

Rasmussen University
Yenlis Cristia