EPIC
Yenma Prendergast
Healthcare Representative/Manager Assistant
Chicago,IL
Summary
To obtain and secure a challenging position in a growing company with emphasis on high personal responsibility. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership experience in Healthcare. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
1818
1818
years of professional experience
9
9
years of post-secondary education
Work History
Team Leader Manager
NMH/Optum
8 2020 - Current
- Customer Service
- Overseeing all hires
- Assisting Hospital Staff with Case update dates
- Direct Communication with DHS
- Applying for SSI Disability Applications
- Applying for IL Medicaid Applications in IL, IN and MI
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Coordinated team collaboration to share ideas and build best practices.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Led employee relations through effective communication, coaching, training, and development.
Medical Secretary
The Association for Women’s Health Care
04.2018 - 10.2019
- Answer phones
- Confirmation of Ultrasound Appointments
- Insurance Verification
- Work directly with Doctor’s
- Drafting of letter for upcoming appointments
- Scheduling and confirming appointments
- Requesting medical records
- Mailing referrals to patients
- Request prior authorization from insurance
- Scheduling Surgery
- Notify patient with Surgery details.
Referral Coordinator
Chicago Family Health Center
07.207 - 04.2018
- Answer phone
- Work directly with Doctor’s
- Drafting of letter for upcoming appointments
- Scheduling and confirming appointments
- Requesting medical records
- Mailing referrals to patients
- Request prior authorization from insurance
- Schedule transportation for patients
- Schedule OB, US, NST, BPP, IOL, C-section, Fax complete prenatal to hospital
- Look up CPT Codes and Diagnosis Codes
- Contact patients prior to surgeries
- Scheduling surgery with hospital.
Paralegal/HR Manager
Law Office of Miranda
06.2015 - 07.2017
- Managed Paralegals and Attorneys schedules
- Managed court calendar’s
- Work directly with Attorneys, drafting of letter and affidavits
- Drafting of Petition for Dissolution of Marriage, Motions, Answers
- Court Appearance
- Discovery Answer, 13.3 Financial Affidavit
- Case lookup, docket calendar, court calls and case search
- Answer phone, collect payment, prepare-cover letters
- Scheduled and confirmed Appointments
- Interpreted in immigration court meetings for our clients
- Immigration, Criminal, and Family law intakes, conducted opening new cases.
Education
Associates in Business/Health Care Administration -
Olive Harvey College
02.2019 - Current
High School Diploma - undefined
Westmont High School
09.2001 - 05.2005
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Skills
Remote Team Management
Workload Management
Motivational Skills
Industry Expertise
Staff Development
Team Leadership
Staff Training
Time Management
Relationship Building
Task Prioritization
Customer Service
Excellent Communication
Team Development
Teamwork and Collaboration
Positive Attitude
Multitasking Abilities
Problem-Solving
Problem-solving abilities
Time management abilities
References
Upon Request
Software
Microsoft
Languages
Spanish
Full Professional
Timeline
Associates in Business/Health Care Administration -
Olive Harvey College
02.2019 - Current
Medical Secretary
The Association for Women’s Health Care
04.2018 - 10.2019
Paralegal/HR Manager
Law Office of Miranda
06.2015 - 07.2017
High School Diploma - undefined
Westmont High School
09.2001 - 05.2005
Team Leader Manager
NMH/Optum
8 2020 - Current
undefined
Referral Coordinator
Chicago Family Health Center
07.207 - 04.2018