YEN NHI PHAM
SUN VALLEY,CA
Summary
Creative and motivated Interior Design student at CSULB with a passion for transforming spaces. Solid background in cashier and customer service roles, demonstrating excellent communication and problem-solving skills. Proficient in crafting designs with a keen eye for seasonal themes, bringing a unique and aesthetic touch to projects. Eager to apply design expertise and customer-focused approach in a dynamic environment to contribute to innovative and visually appealing solutions. Motivated design student seeking internship in interior design to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Licensed Nail Technician
HARMONY NAILS
SUN VALLEY, CA
11.2022 - Current
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
- Designed custom nail art for special occasions using airbrushing techniques.
- Managed customer appointments through scheduling software systems.
- Cleaned and sanitized tools and work environment.
- Provided product recommendations according to skin type, lifestyle, and budget.
- Followed strict hygiene standards throughout all phases of service delivery.
- Advised clients on nail care and use of products and colors.
- Ensured customer satisfaction by providing exceptional service and quality results.
- Maintained supplies inventory and restocked items as needed.
- Completed daily customer appointments and updated master schedule.
Cashier
Elegant Nails
Sky Valley, GA
01.2022 - 11.2022
- Welcomed customers, offering assistance to help find store items.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Learned roles of other departments to provide coverage and keep store operational.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers promptly and responded to questions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained work area and kept cash drawer organized.
Education
Bachelor of Arts - Interior Design
California State University - Long Beach
Long Beach, CA06-2026
Skills
- Promotional Planning
- Team Collaboration
- Time Management
- Creative Design
- Product Knowledge
- Problem-Solving Skills
- Appointment Management
- Service Promotion
- Sales Proficiency
- Training and Coaching
- Inventory Controls
- Financial Administration
- Customer Education
- Customer Service
- Schedule Maintenance
- Product Upselling
Languages
Vietnamese
Native/ Bilingual
Timeline
Licensed Nail Technician
HARMONY NAILS
11.2022 - Current
Cashier
Elegant Nails
01.2022 - 11.2022
Bachelor of Arts - Interior Design
California State University - Long Beach
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