Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Yennifer Arango Estrada

Davie,Fl

Summary

Passionate professional with 6 years worth of retail and customer service experience. I am capable of efficiently working, both individually and as a team member, to accomplish set goals. Moreover, I am proficient when working in high-paced environments, receptive to any feedback, capable of adapting to changes rapidly, and able to engage with other people effortlessly to offer an exceptional service experience, which secures the best outcome for the workplace and the client.



Overview

6
6
years of professional experience
1
1
Certification

Work History

Back-of-house-associate

Adidas outlet
07.2023 - Current
  • Merchandise processing and floor replenishment.
  • Storage and backstocking of products.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.

Key holder

Uniform Advantage
01.2020 - 05.2023
  • Opening and closing the store, cash register count in and out, bank deposit handling.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Sales representative

Point of View
02.2019 - 12.2019
  • One-on-one customer service, phone answering, merchandise visual maintenance, store set-up cleaning.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales associate

Vans
02.2018 - 01.2019
  • Customer assistance and cashiering.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.

Education

Vocational Certification - Licensed Practical Nursing

Miami Dade College
Miami, FL
12.2023

High School Diploma -

I.E.T.I. Simona Duque
Medellin, Colombia
01.2014

Skills

  • Prioritization
  • Problem-solving abilities
  • Critical Thinking
  • Client Relations
  • Building rapport
  • Quality Control
  • Heavy Lifting
  • Data Collection and Entry
  • Report Generation
  • Professional telephone demeanor

References

  • Stefania Herrera, Former Co-worker, (305) 409-0936
  • Danny Rozo, Former supervisor, (786) 281-8683

Certification

LPN license

BLS certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Back-of-house-associate

Adidas outlet
07.2023 - Current

Key holder

Uniform Advantage
01.2020 - 05.2023

Sales representative

Point of View
02.2019 - 12.2019

Sales associate

Vans
02.2018 - 01.2019

Vocational Certification - Licensed Practical Nursing

Miami Dade College

High School Diploma -

I.E.T.I. Simona Duque

Similar Profiles

CREATE PROFILE
Yennifer Arango Estrada