Trinity D Guerrero
Magnolia,Tx
Summary
Driven leader with strong problem-solving and customer and patient service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Back of House
Jason's Deli
06.2021 - Current
- Answering phone calls and questions about products.
- Greeting customers entering store.
- Responding promptly to customer decreased wait time by 20%.
- Operating cash register for cash, check, and credit card transactions.
- Assisting customers with returns, refunds and resolving transaction issues.
- Using POS system to enter orders, process payments and issue receipts.
- Prepare multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintain clean and organized work areas at all times to bring safety and quality to food preparation process.
- Place products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Place completed orders in labeled, temperature appropriate storage pending customer pick up.
- Enter orders into computer system quickly and in proper sequence.
- Strictly follow sanitation and food safety guidelines as required by regulatory agencies and company
- Prepare and serve various food and drink items to customer specifications in fast-paced environments.
Internship Student
Shady Brook Animal Hospital
05.2022 - 05.2023
- Aided in restraining of animals for exams and medical other procedures.
- Accurately obtained TPR.
- Observed animal behavior and accurately reported to Veterinarian on duty.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Analyzed problems and worked with teams to develop solutions.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Trimmed nails using clippers and grinders.
- Cleaned cat and dog ears to prevent ear infections.
- Cleaned and maintained over 23 kennel cages every day to optimized hygiene..
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Kept animals clean and free of contaminants to promote optimal health.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Assisted senior staff with blood analyses and physical assessments.
- Collected patient biopsies and blood samples for laboratory analysis.
Crew Team Member
Whataburger Restaurant L&c
08.2020 - 01.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took over 55% of stores customer orders daily.
- Operated register to process payments and collect cash payment for order totals.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Checked and restocked utensils and condiments in appropriate locations for guests.
Education
Associate of Applied Science - Medical Radiologic Technology
Lone Star College System
Tomball, TX2025
High School Diploma -
Magnolia West High School
Magnolia, TX05.2023
Skills
- Prioritization
- Critical thinking
- Adaptability
- Communication
- Collaboration skills
- Self-management
- Front Desk Operations
- Workflow Optimization
- Computer Proficiency
- Telephone Etiquette
- Reading Comprehension
- Discipline
- Email writing
- Organization
Certification
- Elanco Veterinary Medical Applications Certification 2022
- TVMA CVA Level 1 2023
- The Professional Receptionist Training Course, Udemy - 2023
Languages
Spanish
Limited Working
Timeline
Internship Student
Shady Brook Animal Hospital
05.2022 - 05.2023
Back of House
Jason's Deli
06.2021 - Current
Crew Team Member
Whataburger Restaurant L&c
08.2020 - 01.2021
Associate of Applied Science - Medical Radiologic Technology
Lone Star College System
High School Diploma -
Magnolia West High School
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