Yennifer Arcos
Yuma,AZ
Summary
Accomplished Store Manager and former Correctional Officer with a proven track record in team leadership and problem-solving. Excelled in maintaining high customer satisfaction at Planet X and enhancing safety protocols at Yuma County Sheriff's Office. Skilled in customer service and multitasking, successfully managing fast-paced environments and complex situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Planet X
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Correctional Officer
Yuma County Sheriff's Office
09.2020 - 07.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Booked new inmates into facility and processed inmates for release.
Education
Associate of Applied Science - Industrial Technology
Arizona Western College
Yuma, AZ05.2019
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Accomplishments
Officer of the year (2021).
Special Management Unit qualified (SMU).
Certification
- CPR/AED Certification
- First Aid Certification
- Certified Personal Trainer, ISSA-2024.
- Use of Force Training Certification.
- Sex Offender Management Training Certification - Center for Sex Offender Management or similar organizational bodies.
- Defensive Tactics Certification - Various authorized self-defense and tactical training institutions.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Planet X
07.2022 - Current
Correctional Officer
Yuma County Sheriff's Office
09.2020 - 07.2022
Associate of Applied Science - Industrial Technology
Arizona Western College
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