Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Yennifer Batista

Bronx

Summary

Aviation maintenance with a proven track record of strong teamwork and adaptability in fast-paced environments. Passionate about contributing to a team-oriented work culture and dedicated to delivering high-quality results. Eager to take on new challenges and grow professionally within the aviation industry.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Delta Air Lines, Inc
04.2011 - Current
  • Provide assistance and customer service to passengers by performing check-in,

reservations, ticketing and baggage processing duties

  • Pre-planned and processed flights to ensure smooth and timely departures
  • Respond to customers' inquiries and answered/resolved concerns
  • Exercised necessary security procedures to establish safe travel environment

Passenger Service Agent

Envoy Air
03.2016 - 08.2016
  • Provide assistance and customer service to passengers by performing check-in, reservations, ticketing and baggage processing duties
  • Pre-planned and processed flights to ensure smooth and timely departures
  • Respond to customers' inquiries and answered/resolved concerns
  • Exercised necessary security procedures to establish safe travel environment

Medical Assistant

East Tremont Medical Center
01.2015 - 06.2015
  • Taking vital signs, filling out patient charts and requisitions, confirming/making appointments, collecting specimens for testing and sent them out to the labs
  • Assisting new patients with enrollment forms; registering patients to see the doctor
  • Maintaining work schedules and assists multiple doctors in various specialties like Pain Management, Podiatry, Dermatology, Orthopedics, Internal Medicine, Pediatrics, Rheumatology, Physical Therapy, Gastroenterology, Neurology, and many more
  • Ordering office and medical supplies, worked on my own and with a team

Pawnbroker

Community Pawnbrokers
10.2011 - 09.2012
  • Answered customer queries
  • Managed daily operations of the business
  • Opened and closed the store
  • Pawned, and bought jewelry and electronics
  • Counted registers, organized merchandise, and labeled inventory

Cashier

Bonavita Key Food
01.2009 - 03.2010
  • Provided a pleasant shopping experience by having a positive attitude with every customer and handling their transaction in a timely manner
  • Counted and closed registers
  • Trained new hired employees on company’s policies and daily operations

Education

An Airframe And Powerplant (A&P) License -

VAUGHN COLLEGE
Queens, NY
12-2026

High School Equivalency Diploma - undefined

Adult Learning Center at Lehman College
Bronx, NY
12.2012

Skills

  • Bilingual Spanish and English
  • Customer Service experience
  • Knowledgeable in Microsoft Word, Excel and PowerPoint
  • Conflict resolution
  • Adaptation
  • Persuasion

Timeline

Passenger Service Agent

Envoy Air
03.2016 - 08.2016

Medical Assistant

East Tremont Medical Center
01.2015 - 06.2015

Pawnbroker

Community Pawnbrokers
10.2011 - 09.2012

Customer Service Representative

Delta Air Lines, Inc
04.2011 - Current

Cashier

Bonavita Key Food
01.2009 - 03.2010

High School Equivalency Diploma - undefined

Adult Learning Center at Lehman College

An Airframe And Powerplant (A&P) License -

VAUGHN COLLEGE
Yennifer Batista