Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yennifer Borrell

Plover,WI

Summary

Dynamic professional with a proven track record at Coast Dental & Orthodontics, excelling in appointment scheduling and insurance verification. Recognized for exceptional customer service and adept problem-solving skills, I effectively mentored staff and streamlined operations, ensuring optimal patient flow and satisfaction. Committed to fostering positive client relationships and enhancing team performance.

Results-oriented Cashier with a strong focus on providing
exceptional customer service. Accurately processed
payments, returns, and exchanges while maintaining
cleanliness of the checkout area. Developed a strong
knowledge base of product features and benefits.
Demonstrated excellent customer service skills and built
positive relationships with co-workers. Proficient in
upselling and adaptable to changing environments.
Experienced candidate with vast background in customer
service roles. Possesses extensive knowledge of policies,
procedures, and regulations related to cash handling and
customer relations. Consistently praised for providing fast
and accurate service, as well as being able to recognize
and resolve customer complaints. Committed to providing
outstanding customer service and maintaining an efficient
and organized workplace.

Overview

4
4
years of professional experience

Work History

Cashier

Koa Sushi
Orlando, FL
05.2025 - 07.2025

Receptionist

Coast Dental & Orthodontics
Orlando, FL
06.2024 - 04.2025
  • Managed multi-line phone system, directing calls to appropriate staff members.
  • Scheduled appointments using practice management software for optimal patient flow.
  • Collected patient information and verified insurance details for accurate records.
  • Assisted dental staff with patient check-in and check-out processes efficiently.
  • Processed payments and updated accounts to reflect balance changes.
  • I gained knowledge of how to use different software programs
  • Call insurance companies to learn about patient eligibility and benefits.

Cashier

Surf Styles
Tampa, FL
05.2024 - 06.2024
  • Operate the cash register and accurately process payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
  • Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills
    while interacting with customers in a friendly
    manner.
  • Developed strong knowledge base regarding
    product features, benefits, warranties and returns
    policies.
  • Delivered exceptional customer service at all points
    of contact.
  • Developed strong customer service skills by
    providing efficient and accurate service.
  • Helped restock shelves when necessary to maintain an organized display area.

Manager

TRD Caribe
El Diesmero, Havana
02.2021 - 03.2023
  • Mentored and trained new employees on company
    policies and procedures.
  • Provided support for customers by addressing
    complaints quickly and efficiently, displaying
    exceptional customer service skills.
  • Managed daily operations including scheduling and
    budgeting, exhibiting excellent multitasking
    capabilities.
  • Assigned, prioritized, and delegated tasks and
    responsibility to departmental employees.
  • Fostered positive relationships with clients through
    proactive communication tactics.
  • Maintained accurate records of financial
    transactions while adhering to all accounting
    regulations, reflecting attention to detail.
  • Utilized strong analytical and problem-solving skills
    to address operational issues.

Education

Accounting Technician - Accounting Technician

Andres Lujan
Virgen Del Camino
07-2022

Skills

  • Appointment scheduling
  • Insurance verification
  • Upselling
  • Account invoicing
  • Staff Mentoring
  • Adaptable and Flexible
  • Problem-solving aptitude
  • Identification checks

Timeline

Cashier

Koa Sushi
05.2025 - 07.2025

Receptionist

Coast Dental & Orthodontics
06.2024 - 04.2025

Cashier

Surf Styles
05.2024 - 06.2024

Manager

TRD Caribe
02.2021 - 03.2023

Accounting Technician - Accounting Technician

Andres Lujan