Yennsi Facer-Galvez

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Coached employees through day-to-day work and complex problems.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Researched and corrected customer concerns to promote company loyalty.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Kept high average of performance evaluations.

• Operated office-type machinery and binding equipment to efficiently support retail customers.
• Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
• Kept customer spaces clean, neat and organized for maximum appeal.
• Protected products from damage by using proper packaging and bagging techniques.
• Recommended appropriate services to customers and helped overcome objections with persuasive communication style.

GREET EVERY CUSTOMER, COOKING, CHECKING OUT AND CLEANING.