Yenny Romero
Highlands Ranch,CO
Summary
Proven track record in enhancing child development and customer satisfaction, demonstrated during tenure at Cultural Care Au Pair, USA. Expert in Microsoft Office Suite and adept in creating nurturing environments, I excel in administrative support and empathetic client relations, significantly improving engagement and efficiency. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Childcare Provider
Self Employed Services
Denver, CO
09.2021 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
Au Pair
Cultural Care Au Pair, USA - Au Pair
Denver, CO
05.2019 - 08.2021
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in spanish through immersive conversation and activities.
- Developed creative activities to encourage physical, social and emotional growth.
- Taught children to organize toys, wash hands, and share by leading by example.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Organized age-appropriate educational trips to local museums, parks, zoos stimulating curiosity about the world around them.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Improved children''s language skills through engaging conversations and interactive language games.
Receptionist Administrator
Bodytech Gym
Medellin, Colombia
01.2016 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Associate of Arts - Teaching English As A Second Language
Luis Amigo University
Medellin, Colombia01.2021
High School Diploma -
Santa Leoni Aviat School
Copacabana, Antioquia12.2012
Skills
- Patience and Empathy
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Microsoft Office Suite
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Childcare Provider
Self Employed Services
09.2021 - Current
Au Pair
Cultural Care Au Pair, USA - Au Pair
05.2019 - 08.2021
Receptionist Administrator
Bodytech Gym
01.2016 - 05.2019
Associate of Arts - Teaching English As A Second Language
Luis Amigo University
High School Diploma -
Santa Leoni Aviat School