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Associate Principal Engineer

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Driven by a goal-oriented mindset, I leveraged my effective communication and proficient customer service skills through my own mortgage broking business.
I am a dynamic and customer-driven professional with a proven track record at Macquarie Commercial Finance, excelling in client engagement and superior customer service. Using Emotional intelligence communication and proficient computer skills to enhance operational efficiency and client satisfaction. Demonstrated ethical business practices and collaborative teamwork, significantly improving customer service and NPS scores.

A highly motivated and results-driven professional with a strong foundation in business management, corporate governance, and complex financial compliance. Demonstrates over a decade of experience navigating strict regulatory frameworks, interpreting government and organisational policies, and managing diverse stakeholder relationships. Proven ability to work autonomously and collaboratively within high-pressure environments to deliver strategic outcomes aligned with organisational objectives.

Career Objectives Results-focused professional with diverse experience in logistics and project management. Skilled in conflict resolution, strategic planning, needs assessments, account management and complex problem resolution, Focused on streamlining processes to meet deadlines and budgetary considerations.

Adept at navigating complex mortgage processes, I significantly enhanced loan approval rates by leveraging creative financing solutions and superior customer service skills. At First National Financial, I excelled in identifying fraud risks and ensuring compliance, demonstrating collaborative teamwork and organized record keeping. My approach consistently delivers results beyond employer expectations.

Yeny Laura Pena Mesa

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Principal Mortgage Broker

Mortgage Loan Originator

Senior Mortgage Loan Originator

Mortgage Loan Originator

Mortgage Loan Originator

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Associate of Science - Paralegal Studies

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Principal Mortgage Broker

Mortgage Loan Originator

Senior Mortgage Loan Originator

Mortgage Loan Originator

Mortgage Loan Originator

Associate of Science - Paralegal Studies

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