Yeolender Leshaba
Aurora
Summary
Organized Call Center Representative with a proven track record at Clientele Life Insurance Company, excelling in problem-solving and customer support. Enhanced customer satisfaction through effective issue resolution and empathetic communication, achieving improved first-call resolution rates. Consistently delivering top performance under pressure.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Clientele Life Insurance Company
04.2019 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
Nursing Diploma - Practical Nursing
Ann Latsky Nursing College
South Africa 12.2014
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Resolving issues
- Communicating with clients
- Answering questions
- Appointment scheduling
- Customer service optimization
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Clientele Life Insurance Company
04.2019 - 12.2021
Nursing Diploma - Practical Nursing
Ann Latsky Nursing College
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