Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Yeong Chang

Yeong Chang

Apex,NC

Summary

Dynamic and goal-oriented professional with experience at Harris Teeter, excelling in customer service and inventory management. Proven track record in loss prevention and cash handling accuracy, enhancing customer satisfaction through effective communication and teamwork. Fluent in Korean, I am dedicated to creating a positive shopping experience while achieving store performance targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HBC Clerk

Harris Teeter Grocery Store
10.2022 - Current
  • Managed inventory levels to ensure product availability and reduce stock discrepancies.
  • Assisted customers with product inquiries, providing knowledgeable support and enhancing shopping experience.
  • Implemented effective stocking practices to optimize product placement and visibility on shelves.
  • Conducted regular quality checks to maintain compliance with health and safety regulations.
  • Prevented loss through vigilant monitoring of store activity and reporting suspicious behavior to management promptly.
  • Reduced out-of-stock occurrences by regularly conducting inventory assessments and restocking products as needed.
  • Provided exceptional customer service by answering questions, addressing concerns, and resolving issues efficiently.
  • Ensured the accuracy of pricing through frequent price checks and timely updates of sale signage.
  • Contributed to a positive work environment by supporting coworkers in their duties as needed.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

Aldi Supermarket
01.2022 - 09.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
  • Collaborated with team members to achieve daily sales targets and improve store performance.

Education

Bachelor of Science - Electrical Engineering & Applied Mathematics

Boston University
Boston, MA
05-1995

Completion of 822.5 Hr of Massage Thearpy Training - Massage Therapy

Bancroft School of Massage Therapy
Worcester
05-2004

200Hr Yoga Instructor Training - Yoga

Raja Ashtanga
Worcester, MA
09-2002

Skills

  • Punctuality
  • Goal-oriented mindset
  • Cash handling accuracy
  • Stock replenishment
  • Initiative-taking
  • FLUENT IN Korean
  • Loss prevention awareness
  • Teamwork and collaboration
  • Customer service
  • Shelf stocking
  • Positive and professional
  • Honest and dependable

Accomplishments

    I am a loving mother and a spouse.

    I worked as an Electrical Engineer for 7 years.

    I found my true passion as a Yoga Instructor and a Massage Therapist.

    I was a sole proprietor of Smiling Circle Yoga & Massage Therapy Studio, LLC for over 20 years.

Certification

  • Certified 200 Hr trained Yoga Instructor
  • Certified First Aid/CPR

Languages

Korean
Native or Bilingual

Timeline

HBC Clerk

Harris Teeter Grocery Store
10.2022 - Current

Sales Associate

Aldi Supermarket
01.2022 - 09.2022

Bachelor of Science - Electrical Engineering & Applied Mathematics

Boston University

Completion of 822.5 Hr of Massage Thearpy Training - Massage Therapy

Bancroft School of Massage Therapy

200Hr Yoga Instructor Training - Yoga

Raja Ashtanga

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