YERALY ACOSTA
Bronx,NewYork
Summary
Dynamic Child Protective Specialist with extensive experience at the Administration for Children's Services, excelling in crisis intervention and compliance monitoring. Proficient in case management and conflict resolution, I effectively collaborated with community partners to ensure optimal outcomes for families, demonstrating strong analytical skills and a commitment to child welfare.
Overview
11
11
years of professional experience
Work History
Child Protective Specialist
Administration for Children's Services
Manhattan, New York
02.2025 - Current
- Provided crisis intervention services to families in need of assistance or guidance.
- Monitored compliance with court orders related to child protective matters.
- Collaborated with school personnel to monitor academic performance of students involved in CPS cases.
- Ensured that all mandated reporting requirements were met in a timely manner.
- Facilitated referrals for medical treatment, mental health counseling and other social services.
- Investigated allegations of physical or sexual abuse by interviewing witnesses and reviewing relevant documents.
- Conducted home visits and assessments to evaluate family dynamics.
- Collaborated with community partners such as law enforcement agencies, schools, healthcare providers and social service organizations to ensure optimal outcomes for clients.
- Attended court hearings related to child welfare cases as a representative for the agency.
Customer Service Representative
New York Community Financial LLC
New York, USA
11.2017 - 02.2025
- Maintained and updated customer files by being discreet with highly sensitive and confidential information, resulting in zero data breaches or security incidents during tenure.
- Helped customers by completing financial transactions in accordance with standard policies and procedures.
- Managed cash devices such as the cash vault and ATM while adhering to all company's policies and procedures.
- Identified and reported suspicious or unusual activity to management, using strong observational skills, contributing to fraud prevention.
- Ensured a balanced cash register in order to prepare a daily account report.
Customer Service Representative
PLS Financial Services INC.
10.2016 - 12.2016
- Delivered superior customer service, communicated effectively and completed transactions accurately.
- Assisted to a training in which I learned how to make transactions.
- Provided assistance with cashing checks, transfers and money orders.
- Answered customer questions about products and services.
Assistant
Daycare
Bronx, USA
03.2014 - 09.2016
- Supervised children and ensured their safety at all times.
- Organized activities for children to participate daily.
- Maintained contact with parents as necessary, addressing any questions or concerns.
- Ensured the children had good hygiene and maintained a schedule.
Education
Bachelor's - Criminal Justice
CUNY John Jay College of Criminal Justice
05.2020
Associates - Criminal Justice
CUNY Bronx Community College
Skills
- Fluent in Spanish
- Fluent in English
- Critical thinking
- Analytical thinking
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Case management
- Home assessments
- Conflict resolution
- Effective communication
- Documentation skills
- Time management
- Abuse and neglect investigation
- Child development
- Safety planning
Timeline
Child Protective Specialist
Administration for Children's Services
02.2025 - Current
Customer Service Representative
New York Community Financial LLC
11.2017 - 02.2025
Customer Service Representative
PLS Financial Services INC.
10.2016 - 12.2016
Assistant
Daycare
03.2014 - 09.2016
Bachelor's - Criminal Justice
CUNY John Jay College of Criminal Justice
Associates - Criminal Justice
CUNY Bronx Community College
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