YERALY ACOSTA
Queens,NY
Summary
Detail-oriented and dependable Child Protective Specialist with a Bachelor's Degree in Criminal Justice. Skilled in investigation, effective documentation and handling confidential information. Demonstrated ability to recognize suspicious activity, ensure child safety, and manage sensitive data effectively. Eager to utilize communication, analytical, and problem-solving skills in a professional setting. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Child Protective Specialist
Administration for Children's Services
02.2025 - 11.2025
- Provided crisis intervention services to families in need of assistance or guidance.
- Monitored compliance with court orders related to child protective matters.
- Collaborated with school personnel to monitor academic performance of students involved in ACS cases.
- Documented data and completed accurate updates to case records.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Attended court proceedings, hearings, submitted documents and offered testimony related to child welfare cases as a representative for the agency.
- Ensured that all mandated reporting requirements were met in a timely manner.
- Investigated allegations of physical or sexual abuse by interviewing witnesses and reviewing relevant documents.
- Conducted home visits and assessments to evaluate family dynamics.
- Collaborated with community partners such as law enforcement agencies, schools, healthcare providers and social service organizations to ensure optimal outcomes for clients.
- Attended court hearings related to child welfare cases as a representative for the agency.
Customer Service Representative
New York Community Financial LLC
11.2017 - 02.2025
- Maintained and updated customer files by being discreet with highly sensitive and confidential information, resulting in zero data breaches or security incidents during tenure.
- Helped customers by completing financial transactions in accordance with standard policies and procedures.
- Managed cash devices such as the cash vault and ATM while adhering to all company's policies and procedures.
- Identified and reported suspicious or unusual activity to management, using strong observational skills, contributing to fraud prevention.
- Ensured a balanced cash register in order to prepare a daily account report.
Customer Service Representative
PLS Financial Services INC.
10.2016 - 12.2016
- Delivered superior customer service, communicated effectively and completed transactions accurately.
- Assisted to a training in which I learned how to make transactions.
- Provided assistance with cashing checks, transfers and money orders.
- Answered customer questions about products and services.
Assistant
Daycare
03.2014 - 09.2016
- Provided crisis intervention services to families in need of assistance or guidance.
- Monitored compliance with court orders related to child protective matters.
- Collaborated with school personnel to monitor academic performance of students involved in ACS cases.
- Documented data and completed accurate updates to case records.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Attended court proceedings, hearings, submitted documents and offered testimony related to child welfare cases as a representative for the agency.
- Ensured that all mandated reporting requirements were met in a timely manner.
- Investigated allegations of physical or sexual abuse by interviewing witnesses and reviewing relevant documents.
- Conducted home visits and assessments to evaluate family dynamics.
- Collaborated with community partners such as law enforcement agencies, schools, healthcare providers and social service organizations to ensure optimal outcomes for clients.
- Attended court hearings related to child welfare cases as a representative for the agency.
Education
Bachelor's - Criminal Justice
CUNY John Jay College of Criminal Justice
New York, NY05.2020
Associates - Criminal Justice
CUNY Bronx Community College
Bronx, NY05.2018
Skills
- Fluent in Spanish
- Fluent in English
- Critical thinking
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Case management
- Home assessments
- Recordkeeping requirements
- Documentation skills
- Safety planning
- Safety assessments
- Safety evaluations
- Multitasking and organization
Certification
- ACTFL-Spanish Translation Certification
Timeline
Child Protective Specialist
Administration for Children's Services
02.2025 - 11.2025
Customer Service Representative
New York Community Financial LLC
11.2017 - 02.2025
Customer Service Representative
PLS Financial Services INC.
10.2016 - 12.2016
Assistant
Daycare
03.2014 - 09.2016
Bachelor's - Criminal Justice
CUNY John Jay College of Criminal Justice
Associates - Criminal Justice
CUNY Bronx Community College