Yerendys Estevez
Miami,FL
Summary
Enhancing patient satisfaction and safety. Expert in healthcare ethics and direct patient care. I excel in high-stress environments, ensuring optimal patient outcome. Strong background in providing quality care to patients of wide range of ages and backgrounds.
Overview
19
19
years of professional experience
21
21
years of post-secondary education
1
1
Certification
Work History
Physician Call Center
Mount Sinai Medical Center
Miami Beach
12.2023 - Current
- Schedule patient appointments with primary care physicians and other specialties.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
Supervisor
G2 Secure Staff
Miami
05.2022 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Check in passengers, boarding, operations, daily shift reports, weight and balance.
Customer Service Representative
Leon Medical Centers
Doral
03.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduled appointments for patients along with transportation scheduling.
Supervisor
Connections Loyalty Travel
Boise, Idaho
09.2011 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Booked flights, hotel, car rental reservations
- Exchanged reservations
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Certified Nursing Assistant
Medical Staffing Network
Boise, Idaho
02.2006 - 03.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
Carlos Marighella
Pinar Del Rio, Cuba07.2000
Certified Nursing Assistant - Nursing
Boise State University
Boise, Idaho 01.2005 - 08.2024
License - Licensed Practical Nurse
Southeastern College
Miami Lakes, FL11.2021
Simon Bolivar
Pinar Del Rio, Cuba 09.2000 - 05.2002
Skills
- Medical History Taking
- Healthcare ethics
- Direct Patient Care
- Bedside manner
- Patient Care
- Patient Safety
- Preventive skin care
Certification
- CPR by AHA
- Licensed Practical Nurse
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Physician Call Center
Mount Sinai Medical Center
12.2023 - Current
Supervisor
G2 Secure Staff
05.2022 - 12.2023
Customer Service Representative
Leon Medical Centers
03.2020 - 04.2022
Supervisor
Connections Loyalty Travel
09.2011 - 12.2019
Certified Nursing Assistant
Medical Staffing Network
02.2006 - 03.2009
Certified Nursing Assistant - Nursing
Boise State University
01.2005 - 08.2024
Simon Bolivar
09.2000 - 05.2002
High School Diploma -
Carlos Marighella
License - Licensed Practical Nurse
Southeastern College