Yerenia Haro
West Valley City,UT
Summary
Office clerk/assistant with 12+ years of experience in casinos operations, customer service, and team leadership. Skilled at supervising dealers, enforcing game rules, money tracking, and preventing fraud while maintaining accurate data entry and Bilingual communication brings strong collaboration with security teams, a focus on operational continuity, and a commitment to improve guest satisfaction and process reliability
Overview
20
20
years of professional experience
Work History
Assistant Pit Shift Manager
Montego Bay Casino
02.2013 - 02.2025
- Supervised table dealers to ensure adherence to casino rules and reduced procedural incidents with measurable results.
- Coach dealers on game integrity and customer engagement, improving floor performance over tenure.
- Collaborated with security and surveillance to identify and prevent cheating, yielding significant reduction in fraud.
- Manage shift operations and resolve player disputes, enhancing guest satisfaction and operational continuity.
- Positive gaming environment by mentoring dealers, promoting adherence to rules, and enhancing team morale.
- Coordinated with security team to implement fraud prevention strategies, significantly reducing cheating incidents.
- Monitored game performance metrics, identifying trends that informed operational adjustments and improved player satisfaction.
- Engaged with player to enhance their experience, resulting in noticeable gains in customer loyalty and repeat visits.
- daily operations of the gaming floor, achieving substantial improvements in efficiency and ensuring compliance with all regulatory standards.
- analyzed game performance data to identify trends, enabling strategic adjustments that enhanced player satisfaction and increased revenues.
- Computer Data Entry in which assuring all customer information arcuate and correct.
- Payroll in totaling amount of hours and wages/salaries paid by a company to itsb employees.
blackjack Dealer
Wendover Nugget Casino
12.2004 - 02.2013
- Manage table games, customer service
- Deal cards while managing bets and payouts
- Ensure players follow rules
- Payroll
Education
High School Diploma -
Wendover High School
Wendover, UT05.1993
Skills
- Excellent customer service, Team leadership, Supervising game protection & procedures, Data input, Enforcing game rules and Money Tracking able to adjust to new situations and changes, good organization, payroll
Languages
Fluent in English and Spanish
Timeline
Assistant Pit Shift Manager
Montego Bay Casino
02.2013 - 02.2025
blackjack Dealer
Wendover Nugget Casino
12.2004 - 02.2013
High School Diploma -
Wendover High School