Summary
Work History
Education
Skills
Languages
Timeline
Receptionist
YERENISE FONDEUR GUZMAN

YERENISE FONDEUR GUZMAN

Kissimmee,FL

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Highly motivated and detail-oriented professional. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.

Work History

LIFE INSURANCE AGENT Primerica
  • Sought out new clients and developed clientele by networking to find new customers and generating lists of prospective clients
  • Assisted clients in filling questionnaires and completing application forms
  • Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

CUSTOMER SERVICE MANAGER

Movil Zone LLC
  • Assisted customers with resolving service-related issues
  • Recruited and trained employees, fostering customer service mission and objectives
  • Managed customer service staff by communicating expectations and monitoring and analyzing results.

Telescribe

Scribeamerica
Kissimmee, FL
06.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.

Education

ASSOCIATE - ARTS

Medical Billing And Coding -

Florida Technical College
Kissimmee, FL
04.2023 - 02.2024

A.A - GENERAL STUDIES

COMMUNITY COLLEGE OF RHODE ISLAND

Skills

  • Interviewed prospective clients to learn about
  • Financial needs and discuss any existing coverage
  • Professional Relationships
  • Contacted prospective customers to present
  • Information and explain available services
  • Obtained and provided information when claims
  • Were made on policy
  • Worked cross-functionally with sales staff to
  • Rectify customer service issues or address specific
  • Requests
  • Positive and Constructive Feedback
  • Plan Projects
  • Leadership
  • Customer Service
  • Work Prioritization
  • Customer Relations
  • Administrative Support
  • Verbal and Written Communication
  • Job and Task Observation

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Telescribe

Scribeamerica
06.2023 - Current

Medical Billing And Coding -

Florida Technical College
04.2023 - 02.2024

ASSOCIATE - ARTS

A.A - GENERAL STUDIES

COMMUNITY COLLEGE OF RHODE ISLAND

LIFE INSURANCE AGENT Primerica

CUSTOMER SERVICE MANAGER

Movil Zone LLC

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YERENISE FONDEUR GUZMAN