Summary
Overview
Work History
Education
Skills
Languages
Certification
Education and Training
Timeline
Generic

Yerik Palacios

Saint Cloud,United States

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Corporate Certified Nursing Assistant

Orlando Health
07.2022 - 07.2024
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.

To-Go Specialist

PF Changs Restaurant
08.2021 - 06.2022
  • Received payments, returned accurate change and closed checks in POS system.
  • Created contact database from online, mobile and phone customers to tailor offers and promotions matching habits and preferences.
  • Collaborated with team to deliver timely service of items.
  • Packaged and bagged cooked food and prepared items.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Directed patrons to restrooms and other amenities within facility.

Dishwasher/Food Runner

Crabby Bills
03.2021 - 08.2021
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Inspected dishes closely to check for remnants of food or dirt.

Meat Slicer/Team Member

Firehouse Subs
11.2020 - 03.2021
  • Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
  • Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
  • Complied with federal, state and local sanitation regulations and department procedures.
  • Followed emergency procedures in event of workplace accidents.
  • Trained employees on safety and protective clothing guidelines to minimize injuries.
  • Answered customer questions about specific products and cut meats to specifications.
  • Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
  • Offered meaningful advice to customers regarding meat preservation and cooking methods.

Education

High School Diploma -

St. Cloud High School
Saint Cloud, FL
05.2021

Skills

  • Quick Problem Solver
  • Emergency Response
  • Calm Under Stress
  • Attention to Detail
  • Reliable team player
  • Bilingual

Languages

Spanish
Native/ Bilingual

Certification

  • Certified Nursing Assistant (CNA)
  • Flordia Department of Health Certification
  • Phlebotomy Technician (PT)

Education and Training

other

Timeline

Corporate Certified Nursing Assistant

Orlando Health
07.2022 - 07.2024

To-Go Specialist

PF Changs Restaurant
08.2021 - 06.2022

Dishwasher/Food Runner

Crabby Bills
03.2021 - 08.2021

Meat Slicer/Team Member

Firehouse Subs
11.2020 - 03.2021

High School Diploma -

St. Cloud High School

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