Yerli Velasco
Seffner,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
SHIFT LEADER
Dunkin Donuts
Plant City, FL
11.2021 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
VOLUNTEER
Feeding Tampa Bay
Tampa, FL
12.2020 - Current
- Worked in a team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Positively impacted the lives of countless individuals within the community
Education
BACHELOR OF SCIENCE (B.S.) - HEALTH SCIENCES
University Of South Florida
Tampa, FL12-2024
Skills
- Proficient in Microsoft Applications
- Time Management
- Positive attitude
- Creative problem solving
- Team collaboration and leadership
- Attention to detail
Certification
- CPR Certification
- Home Health Aid Diploma
Languages
Spanish
Timeline
SHIFT LEADER
Dunkin Donuts
11.2021 - Current
VOLUNTEER
Feeding Tampa Bay
12.2020 - Current
BACHELOR OF SCIENCE (B.S.) - HEALTH SCIENCES
University Of South Florida