YERLY BRITO
Tampa,FL
Summary
Dynamic Customer Services Manager with a strong work ethic at Walmart, recognized for enhancing customer satisfaction through strategic process improvements and effective team training. Proficient in cash handling and problem-solving, I fostered a collaborative environment that drove continuous improvement and elevated service standards. Fluent in multiple languages, I effectively communicated with diverse cliente. Dedicated and compassionate Registered Behavior Technician (RBT) with extensive experience providing behavioral therapy to children and adolescents diagnosed with Autism Spectrum Disorder (ASD) and other developmental challenges. Proven ability to implement individualized treatment plans based on Applied Behavior Analysis (ABA) principles under the supervision of Board Certified Behavior Analysts (BCBAs). Skilled in data collection, behavior reduction strategies, and communication with families and interdisciplinary teams. Committed to fostering growth, independence, and a positive learning environment for clients.
Overview
3
3
years of professional experience
Work History
Seller
Metro by T-Mobile
Associate
Walmart
Tampa, FL
Customer Services Manager
Walmart
Tampa, FL
06.2023 - Current
- Increased team efficiency through effective staff training and performance monitoring.
- Enhanced customer satisfaction by implementing streamlined processes and timely issue resolution.
- Coordinated regular team meetings to discuss performance metrics, share insights, and provide ongoing support for success in their roles as Customer Services Managers.
- Developed key performance indicators for the customer service department, driving continuous improvement initiatives.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Registered Behavior Technician
Llopis behavioral services llc
Tampa, FL
04.2025 - 08.2025
- Provided therapeutic services based on Applied Behavior Analysis (ABA) principles to children diagnosed with Autism Spectrum Disorder (ASD) and other developmental delays. Implemented individualized intervention plans under the supervision of BCBAs, focusing on increasing adaptive skills and reducing challenging behaviors.
- Applied skill-acquisition programs in functional communication, independence, social skills, and emotional regulation.
- Collected continuous data using digital systems, ensuring accuracy and compliance with clinical standards.
- Applied evidence-based strategies such as DTT, NET, naturalistic teaching, and differential reinforcement.
- Collaborated closely with interdisciplinary teams and participated in clinical meetings to adjust programs according to client progress.
- Provided ongoing guidance and communication to families to support the generalization of skills at home.
Registered Behavior Technician
Little blue bees behavior
Tampa, FL
08.2025 - Current
- Currently provide ABA therapeutic services to children and adolescents, focusing on promoting independence, meaningful learning, and reduction of disruptive behaviors. Work collaboratively with BCBAs, families, and educators to ensure comprehensive and measurable progress.
- Implement individualized intervention programs designed by BCBAs and tailored to each client’s clinical needs.
- Record real-time data and analyze behavioral patterns to support clinical decision-making.
- Conduct structured and naturalistic sessions in both clinic and home settings, adapting to different learning environments.
- Use behavior-management strategies, positive reinforcement, and visual supports to enhance engagement and emotional regulation.
- Participate in progress updates, team meetings, and ongoing training to ensure adherence to ABA standards.
Education
Bachelor's Degree - Foreign Languages
Enrique José varona
CubaTechnical Phlebotomy -
Aguilas International
Tampa, FLHigh school Diploma -
Escu Capitán Eduardo García
CubaSkills
- Strong work ethic
- Fluent in multiple languages
- Customer service
- Problem-solving
- Time management
- Verbal and written communication
- Cash handling
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Registered Behavior Technician
Little blue bees behavior
08.2025 - Current
Registered Behavior Technician
Llopis behavioral services llc
04.2025 - 08.2025
Customer Services Manager
Walmart
06.2023 - Current
Seller
Metro by T-Mobile
Associate
Walmart
Bachelor's Degree - Foreign Languages
Enrique José varona
Technical Phlebotomy -
Aguilas International
High school Diploma -
Escu Capitán Eduardo García