Yersi Dotel
Brooklyn,OH
Summary
Dedicated branch banker with extensive experience in customer service, conflict resolution, and product knowledge. Proven track record in achieving sales goals while ensuring high levels of customer satisfaction. Committed to enhancing financial literacy and providing exceptional support to clients.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Branch Banker Sr. (Promoted From Bank Teller)
PNC Bank, NA
Cleveland, Ohio
08.2022 - Current
- Assisted customers with account inquiries and transactions at PNC Bank locations.
- Educated clients on banking products, enhancing financial literacy and empowering informed decision-making.
- Processed loan applications and supported credit evaluations for clients.
- Achieved high customer service satisfaction ratings by delivering prompt and accurate responses to inquiries.
- Resolved customer complaints, reinforcing community relationships and fostering customer loyalty.
- Trained new staff on operational procedures and customer service protocols.
- Maintained accurate records of customer interactions in the bank's system.
- Provided guidance on online banking tools and mobile application usage.
Bank Teller
PNC Bank, NA
Cleveland, Ohio
03.2020 - 08.2022
- Processed customer transactions promptly, minimizing wait times and enhancing efficiency.
- Answered inquiries on account balances, transaction history, service charges, and interest rates.
- Executed high-volume money counts accurately, ensuring transaction reliability.
- Identified sales opportunities during customer interactions, referring clients to financial services partners for tailored solutions.
- Established trust by understanding financial needs, optimizing sales opportunities.
- Ensured a friendly demeanor while interacting with customers., professional interactions with customers.
- Improved service quality through proactive customer engagement, addressing needs and building relationships.
Retail Associate
The Home Depot Inc
Brooklyn, OH
03.2019 - 05.2021
- Guided customers in product selection and addressed inquiries, enhancing overall shopping experience.
- Resolved customer complaints with tailored solutions, fostering customer loyalty.
- Maintained organized sales floor to enhance customer shopping experience.
- Operated point-of-sale system to ensure swift transaction processing.
- Coordinated with team to streamline restocking process and design engaging product displays.
- Trained new associates on policies and customer service protocols, ensuring consistent service quality.
- Provided guidance on home improvement projects, enhancing customer knowledge.
- Monitored inventory levels and promptly reported shortages to management.
Crew Trainer
McDonald's
Brook Park, OH
06.2017 - 09.2019
- Trained new crew members on operational procedures and customer service standards.
- Provided excellent customer service to enhance guest satisfaction and loyalty.
- Monitored adherence to safety protocols during new hire training sessions, ensuring compliance and safety awareness.
- Served customers efficiently, ensuring satisfaction with high-quality service.
- Coordinated staff schedules to enhance service during peak operating hours, improving overall team efficiency.
- Collaborated with team members to achieve daily operational objectives.
- Guided employees through change management processes for system upgrades, facilitating smooth transitions and minimizing disruptions.
- Maintained knowledge of position requirements to enhance training effectiveness.
- Operated kitchen equipment safely while maintaining cleanliness of work areas.
Education
Some College (No Degree) - Communications
Lincoln West High School
Cleveland, OHSkills
- Account management
- Loan processing
- Transaction processing
- Payment processing
- Credit assessment
- Credit analysis
- Financial planning
- Teller support
- Branch operations
- Banking software navigation
- Staff training
- Conflict mediation
- Complaint management
- Problem solving
- Time management
- Bilingual communication
- Customer service
Languages
Spanish
Professional
Certification
- Business Banking
Accomplishments
- 2024 PNC Market All-Star
Timeline
Branch Banker Sr. (Promoted From Bank Teller)
PNC Bank, NA
08.2022 - Current
Bank Teller
PNC Bank, NA
03.2020 - 08.2022
Retail Associate
The Home Depot Inc
03.2019 - 05.2021
Crew Trainer
McDonald's
06.2017 - 09.2019
Some College (No Degree) - Communications
Lincoln West High School