Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Alves

Peabody,MA

Summary

Dynamic professional with a proven track record at multiple fields, excelling in management and problem-solving. Leveraged interpersonal communication to expand customer relationships and exceed satisfaction. Adept in Microsoft Office and fluent in Portuguese, consistently achieving goals in high-pressure environments. Demonstrates exceptional organization and time management skills.

Overview

4
4
years of professional experience

Work History

Sr Branch Banker

PNC Bank
06.2024 - Current
  • Sold wide range of services and products to increase new business and expand existing customer relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Opened new accounts and made changes to existing accounts.

Bilingual Universal Banker

M&T Bank
11.2022 - 06.2024
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.

Bilingual Sales Associate

Metro by T-Mobile
07.2021 - 11.2022
  • Presented professional image consistent with company's brand values.
  • Achieved or exceeded company-defined sales quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Helped Manage Different Locations

Cashier Team Leader

Dunkin Donuts
06.2020 - 07.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05.2026

High School Diploma -

Salem High School
Salem, MA
06.2021

Skills

  • Portuguese translation
  • Account Management
  • Problem Solving
  • Data Entry
  • Interpersonal Communication
  • Quick Learner
  • Under pressure environments
  • Organization and Time Management
  • Good Telephone Etiquette
  • Professional
  • Microsoft Office

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Sr Branch Banker

PNC Bank
06.2024 - Current

Bilingual Universal Banker

M&T Bank
11.2022 - 06.2024

Bilingual Sales Associate

Metro by T-Mobile
07.2021 - 11.2022

Cashier Team Leader

Dunkin Donuts
06.2020 - 07.2021

Associate of Science - Business Administration

Southern New Hampshire University

High School Diploma -

Salem High School

Similar Profiles

CREATE PROFILE
Pedro Alves