Yesania Bernal Fragoso
Las Vegas,NV
Summary
Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in theprevious role through consistent delivery of quality service. Resourceful Bartender known for high productivity and efficient task completion. Skilled in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Waitress
Deans Gold
North Miami Beach, FL
01.2024 - 07.2024
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers and provided menus.
- Developed positive relationships with regular customers through friendly conversation.
- Provided accurate change for cash transactions using a cash register system.
Bartender
Amsterdan Hallandale
Hollywood , FLORIDA
04.2023 - 12.2023
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink preparation and upselling techniques.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Checked identification of guests to verify age requirements for alcohol purchase.
Bartender
Booby Trap On The River
Miami, FL
12.2020 - 03.2023
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
Cashier
La Carreta Cuban Restaurant
Hialeah, FLORIDA
11.2018 - 11.2020
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
GED -
Miami Dade College
Miami, FL05-2018
Skills
- Order Accuracy
- Guest Relations Management
- Customer Service
- Safe Food Handling
- Menu Recommendations
- Food Running
- Customer Assistance
- Payment Processing
- ID Verification
- POS Systems
- Drawer balancing
- Beverage Preparation
- Menu Memorization
- Basic accounting
- Handling Difficult Customers
- Outstanding customer service
- Sales expertise
- New Hire Training
- Maintaining a clean bar
Languages
Spanish
Full Professional
English
Professional
Timeline
Waitress
Deans Gold
01.2024 - 07.2024
Bartender
Amsterdan Hallandale
04.2023 - 12.2023
Bartender
Booby Trap On The River
12.2020 - 03.2023
Cashier
La Carreta Cuban Restaurant
11.2018 - 11.2020
GED -
Miami Dade College
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