Yesanti Rodriguez
Pflugerville,TX
Summary
Detail-oriented professional with experience in content analysis, troubleshooting, and problem resolution. Skilled in managing complex inquiries with empathy and accuracy, ensuring compliance with company policies while driving user satisfaction. Adept at collaborating with cross-functional teams, utilizing technical tools, and maintaining high productivity standards. Seeking to leverage technical aptitude and strong communication skills in a Developer Resolution Support Specialist role to improve developer experience and satisfaction.
Overview
5
5
years of professional experience
Work History
Content Review Analyst
Accenture
Austin, TX
08.2022 - Current
- Provided constructive feedback to content creators for continuous improvement in their work.
- Enhanced user experience through timely identification and resolution of content-related issues.
- Demonstrated strong attention to detail when identifying discrepancies between submitted content and platform requirements.
- Consistently met or exceeded performance metrics related to content review speed, accuracy, and volume handled.
Warehouse Loader
United Parcel Service (UPS)
Belton, TX
03.2022 - 08.2022
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Assisted in training new employees, facilitating faster integration into the warehouse team.
- Increased on-time deliveries by efficiently loading trucks according to set schedules.
- Minimized product damages with careful handling and placement in appropriate storage areas.
Car Wash Manager
Bee Clean Car Wash
San Antonio, TX
10.2019 - 11.2020
- Provided constructive feedback to content creators for continuous improvement in their work.
- Enhanced user experience through timely identification and resolution of content-related issues.
- Demonstrated strong attention to detail when identifying discrepancies between submitted content and platform requirements.
- Consistently met or exceeded performance metrics related to content review speed, accuracy, and volume handled.
Warehouse Order Selector
HEB Warehouse
Temple, TX
06.2021 - 02.2022
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Front Desk Receptionist
Crunch Fitness Gym
Killeen, TX
12.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate Of General Studies - General Studies
Central Texas College
Killeen, TX06.2020
High School Diploma -
Robert M Shoemaker High School
Killeen, TX05.2019
Skills
- Ethical judgment
- Social media
- Data interpretation
- Analytical mindset
- Bilingual (Spanish/English)
- Technical Troubleshooting & Case Management
- Strong Written & Verbal Communication
- Problem-Solving & Critical Thinking
- Knowledge of VR Platforms, SDKs, and APIs
- Data Analysis & Content Review
- Collaboration with Engineering/SME Teams
- Salesforce & Ticketing Models
- Google Workspace & Microsoft Office
- Familiarity with App Development & Coding Principles
Languages
Spanish
Native or Bilingual
Timeline
Content Review Analyst
Accenture
08.2022 - Current
Warehouse Loader
United Parcel Service (UPS)
03.2022 - 08.2022
Warehouse Order Selector
HEB Warehouse
06.2021 - 02.2022
Front Desk Receptionist
Crunch Fitness Gym
12.2020 - 05.2021
Car Wash Manager
Bee Clean Car Wash
10.2019 - 11.2020
Associate Of General Studies - General Studies
Central Texas College
High School Diploma -
Robert M Shoemaker High School