Yesenia Aguilar
Carson City,NV
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reds Old 395
Server
04.2022 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Trained new servers on menu knowledge, service protocols, and point-of-sale systems to improve efficiency.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
Max's Casino
Sales Manager
11.2023 - 09.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Analyzed performance metrics to identify areas for improvement and implement solutions.
- Coordinated cross-departmental collaboration to streamline workflows and achieve project objectives.
- Conducted regular performance reviews, providing constructive feedback to enhance team development.
Lenders Inc.
Realtor
01.2017 - 12.2022
- Evaluated client financial profiles to determine loan eligibility and suitable products.
- Assisted clients in navigating mortgage options and application processes effectively.
- Collaborated with real estate agents to streamline financing for property purchases.
- Reviewed and processed loan applications, ensuring compliance with regulations and guidelines.
- Developed relationships with lenders to enhance product offerings for clients.
- Conducted market research to identify trends influencing lending practices and client needs.
- Provided ongoing training and support for junior staff on loan processing systems.
- Led initiatives to improve client satisfaction through enhanced communication strategies.
- Assisted in developing new loan products, expanding offerings to better serve a diverse clientele.
- Worked closely with sales teams to identify potential leads for new business opportunities in the lending sector.
- Maintained strong relationships with clients, providing personalized service and financial advice to meet their needs.
- Increased loan approvals by efficiently evaluating and processing loan applications.
- Optimized internal processes through regular review of policies, procedures, and guidelines related to lending operations.
- Actively participated in ongoing professional development opportunities to stay current on industry best practices.
- Managed a diverse portfolio of loans while maintaining excellent attention to detail in record keeping and client relationship management.
- Collaborated with underwriters and credit analysts to ensure accurate risk assessment for loan approvals.
- Analyzed clients'' financial health by thoroughly reviewing credit reports, income statements, and other relevant documentation before approving loans.
- Prioritized client retention by providing exceptional customer service during all stages of the borrowing experience.
- Reduced delinquency rates by implementing effective collection strategies and working closely with borrowers to create feasible repayment plans.
- Streamlined the lending process for faster turnaround times and higher customer satisfaction.
- Provided training and mentorship to new lenders, fostering a collaborative team environment focused on exceptional customer service.
- Addressed client concerns promptly and professionally, resolving issues efficiently to maintain high levels of customer satisfaction.
- Developed marketing materials and promotional campaigns to attract new clients and expand the organization''s lending business.
- Conducted thorough research on industry trends and competitor analysis, staying informed of market changes that could impact lending practices.
- Contributed positively to overall team success through consistent achievement of individual performance targets.
- Ensured compliance with all federal, state, and local regulations governing the lending industry while managing risk exposure effectively.
- Supported borrowers throughout the entire lending process, ensuring clear communication and transparency.
- Negotiated favorable terms for clients with various financial backgrounds by leveraging strong interpersonal skills.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
21st Century
Receptionist
05.2014 - 11.2015
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Science - Business Accountancy
Hartnell College
Salinas, CA06-2012
Skills
- Data-driven decision making
- Project oversight
- Service excellence
- Effective team engagement
- Customer engagement
- Proficient in bilingual interactions
- Positive interpersonal skills
- Effective problem resolution
- Effective time management
- Multitasking
- Dependable and responsible
- Computer skills
- Active listening
- Customer relations
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
- Real Estate Licensed
Languages
Spanish
Native or Bilingual
Timeline
Max's Casino
Sales Manager
11.2023 - 09.2024
Reds Old 395
Server
04.2022 - 06.2025
Lenders Inc.
Realtor
01.2017 - 12.2022
21st Century
Receptionist
05.2014 - 11.2015
Associate of Science - Business Accountancy
Hartnell College