Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yesenia Aguina

Sicklerville,NJ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server Trainer

Texas Roadhouse
07.2022 - Current
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Server Manager

El Nuevo Mariachi Loco
05.2020 - 09.2022
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.

Education

Associate of Applied Science - Health Sciences

Rowan College At Gloucester County
Sewell, NJ
12-2025

Skills

  • Professional appearance
  • Customer feedback management
  • Bill computation
  • Positive and professional
  • Exceptional customer service
  • Strong work ethic
  • Team collaboration
  • Multitasking and organization

Certification

  • Basic Life Support (BLS) Training - [February-April 2025]

Languages

Spanish
Full Professional

Timeline

Server Trainer

Texas Roadhouse
07.2022 - Current

Server Manager

El Nuevo Mariachi Loco
05.2020 - 09.2022

Associate of Applied Science - Health Sciences

Rowan College At Gloucester County

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Yesenia Aguina