Yesenia Alarcon
Las Cruces,NM
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
4
4
years of professional experience
Work History
Switchboard Receptionist
Sonic
03.2022 - Current
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
- Provided exceptional customer service, addressing inquiries and providing company information as needed.
- Increased productivity by effectively prioritizing tasks during peak call periods.
- Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
Crew Member
McDonald's Restaurant
03.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Online Schooling
Las Cruces High School
Las Cruces, NMSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Taking Orders
- Self-discipline
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Drive-Thru Operations
- Heavy Lifting
- Food Running
- Table setting knowledge
- Cleaning and organization
- Order Taking
- Cash Register Operation
- Guest service
- Basic Math
- Customer Relations
- Payment Transactions
- Handling Complaints
- Resolving Complaints
Timeline
Switchboard Receptionist
Sonic
03.2022 - Current
Crew Member
McDonald's Restaurant
03.2021 - Current
Online Schooling
Las Cruces High School
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