- Avid Reader
- Gym Workouts
- Baking
- Road Trips
- Family
Sarah Minton
Madisonville,TX
Summary
Proven customer service expert from Baptist Health Medical Group, adept in switchboard operation and problem-solving, significantly enhanced caller experience. Demonstrated exceptional multitasking and communication skills across retail positions, driving sales through effective merchandising and customer engagement. Reliably managed financial transactions and customer inquiries, showcasing empathy and attention to detail.
Knowledgeable in clerical duties and scheduling appointments with strong foundation in managing multi-line phone systems and providing exceptional customer service. Successfully facilitated clear communication and efficient call routing in fast-paced environment. Demonstrated proficiency in handling high call volumes and resolving inquiries promptly.
Overview
26
26
years of professional experience
Work History
Switchboard Receptionist
Baptist Health Medical Group
05.2000 - Current
- Provided exceptional customer service, addressing inquiries and providing company information as needed.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Received incoming calls and paged individuals and departments over PA system.
- Demonstrated adaptability by quickly learning new software programs for effective call management.
Sales Associate
Peebles Department Store
03.1999 - 05.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Santas Clauset
10.1998 - 01.1999
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Business Administration
Madisonville Community College
Madisonville, KY05-2028
High School Diploma -
ACTS Christian Academy
Madisonville, KY05-1998
Skills
- Empathy and patience
- Stress tolerance
- Maintaining records
- Work prioritization
- Switchboard operation
- Message taking
- Confidentiality
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Interests
Timeline
Switchboard Receptionist
Baptist Health Medical Group
05.2000 - Current
Sales Associate
Peebles Department Store
03.1999 - 05.2000
Sales Associate
Santas Clauset
10.1998 - 01.1999
No Degree - Business Administration
Madisonville Community College
High School Diploma -
ACTS Christian Academy
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