YESENIA ALVAREZ
Florida
Summary
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Chadwell Supply
Tampa, FL
09.2025 - Current
- Deliver Tier 1 support for desktop computers, mobile devices, printers, IP phones, and a variety of enterprise software applications.
- Diagnose and resolve issues related to hardware, operating systems, and network connectivity while adhering to strict SLA response timelines.
- Administer user accounts, permissions, and access controls through Active Directory and Microsoft Azure environments.
- Work service desk tickets in Jira, ensuring all troubleshooting actions and resolutions are thoroughly documented.
- Set up and configure new workstations, including operating system installation, system imaging, and deployment of required company applications.
- Assist in identifying and resolving network configuration and connectivity problems within the internal infrastructure.
- Use SQL queries when needed to support application troubleshooting and database-related investigations.
Student Financial Advisor
Saint Leo University
Saint Leo, FL
05.2025 - 09.2025
- Provide “on-demand” financial aid advising for walk-in students.
- Administer and reconcile all Florida state aid programs, ensuring compliance with regulatory policies
- Interpret and apply financial aid regulations; develop materials and procedures to enhance services
- Resolve student aid issues, post external scholarships and third-party payments.
- Cross-train in federal aid systems and support community outreach events on financial aid education.
Legal Assistant / Paralegal
Donna Hung Law Group
Orlando, FL
09.2022 - 03.2025
- Occasional Troubleshooting / IT support
- Specialize in income tax preparation, audit support, and financial statement preparation
- Draft, proofread, and file or send legal documents, such as motions or letters of intent
- Schedule appointments for 100+ clients and manage physical and digital records containing sensitive information
- Perform administrative duties, such as maintaining Lawyers’ Calanders and scheduling
New Patient Scheduler
Sarasota Vascular Specialist
Sarasota, FL
09.2020 - 03.2022
- Assisted with clinician training in coordination with human resources staff.
- Monitored and updated all patient scheduling in coordination with physicians.
- Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality.
Referral Coordinator
Central Florida Family Practice
Kissimmee, FL
05.2019 - 04.2020
- Analyze referral data to identify trends and optimize patient care pathways.
- Participate in agile project teams to enhance referral system functionalities and user experience
- Maintain accurate referral records in electronic health systems for seamless data access.
Education
Bachelors of Science - Computer Information Technology
Valencia College
Orlando, FL06-2025
High School Diploma - undefined
Gateway High School
Kissimmee, FL01-2018
Skills
- AWS
- SQL, Python, C
- Network Troubleshooting
- Service Level Agreements (SLA)
- Cloud Computing Fundamentals
- DHCP/DNS ethernet and firewall proficient
- OS Deployment/Imaging
- Remote support
- Technical troubleshooting
Certification
- CompTIA Security + Expected May 2026
- CompTIA Network + Expected May 2026
- Microsoft Certified : Azure Administrator Associates (AZ-104) Expected May 2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Underlying Technologies
- Active Directory
- Microsoft Azure
- Microsoft Office
- Windows 10/11 Administration
- Jira
- SQL
Timeline
Technical Support Specialist
Chadwell Supply
09.2025 - Current
Student Financial Advisor
Saint Leo University
05.2025 - 09.2025
Legal Assistant / Paralegal
Donna Hung Law Group
09.2022 - 03.2025
New Patient Scheduler
Sarasota Vascular Specialist
09.2020 - 03.2022
Referral Coordinator
Central Florida Family Practice
05.2019 - 04.2020
High School Diploma - undefined
Gateway High School
Bachelors of Science - Computer Information Technology
Valencia College