Yesenia Archila
Mendota,CA
Summary
Dedicated caregiver with hands-on experience delivering personal care, mobility assistance, and daily living support to diverse residents. Skilled in effective communication with families and healthcare professionals, monitoring resident conditions, and ensuring safety and comfort. Bilingual in English and Spanish, with strong organizational and customer service abilities.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Caregiver
Autumn Ridge
Kerman, California
08.2025 - Current
- Provide compassionate companionship and emotional support while encouraging resident engagement in activities.
- Assist residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and feeding.
- Safely assist residents with transfers, ambulation, exercises, and mobility using proper body mechanics and adaptive equipment.
- Provide individualized care and adapt support based on each resident’s needs and abilities.
- Observe and report changes in residents’ physical condition, behavior, and overall well-being to appropriate staff.
- Maintain professional communication with families, coworkers, and healthcare professionals.
- Assist with light housekeeping, laundry, and maintaining clean and organized living areas.
- Prepare and serve meals while following dietary restrictions and individual preferences.
- Provide respectful and compassionate care while promoting resident dignity, independence, and safety.
Cashier/Cook
Bobby Salazar's
Clovis, California
11.2021 - 04.2023
- Provided friendly and professional customer service while handling customer questions and concerns.
- Processed cash and credit transactions accurately.
- Trained new cashiers on transaction procedures and customer service practices.
- Prepared and cooked a variety of menu items while maintaining quality and presentation standards.
- Trained new cooks on cooking techniques, safety procedures, and menu items.
- Maintained a clean and organized work area while following sanitation and food-safety procedures.
Customer Service Representative
Conduent
Fresno, California
12.2019 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
Chevron
Mendota
08.2018 - 12.2018
- Operated cash register, processing payments by cash, check, credit card, gift card, or automatic debit with accuracy.
- Processed cash and credit card payments, issuing receipts and providing change to ensure smooth transactions.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Trained new team members on cash register operation, stock procedures, and customer service skills to enhance team efficiency.
Education
CNA Training Program - CNA
West Hills College
03.2025 - 05.2025
Mendota High School
Mendota, CASkills
● Bilingual — English & Spanish
● Resident Care & Support
● Activities of Daily Living (ADLs)
● Mobility & Transfer Assistance
● Companionship & Emotional Support
● Customer Service
● Communication
● Relationship Building
● Organization
● Time Management
● Cash & Credit Transactions
● Phone Etiquette
● Documentation & Observation
● Teamwork
● Fast Learner
● Reliable & Dependable
Languages
Spanish
Professional
Certification
- CPR Certified
References
References available upon request.
Timeline
Caregiver
Autumn Ridge
08.2025 - Current
CNA Training Program - CNA
West Hills College
03.2025 - 05.2025
Cashier/Cook
Bobby Salazar's
11.2021 - 04.2023
Customer Service Representative
Conduent
12.2019 - 10.2020
Cashier
Chevron
08.2018 - 12.2018
Mendota High School