Yesenia Arevalo
Supervisor
Los Angeles,CA
Summary
Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Collector
Darrell H. Burstein, M.D.
01.2018 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
Medical Billing
Darrell H. Burstein, M.D.
10.2013 - Current
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Maintained knowledge of standardized medical billing codes such as ICD-10.
- Trained new employees on medical billing software, policies, and procedures, ensuring accuracy in claims submission from day one.
Medical Office Supervisor
Darrell H. Burstein, M.D.
01.2013 - Current
- Collaborated with insurance companies to ensure accurate claims processing for timely reimbursements to the practice.
- Performed clerical duties, such as entering patients demographics, answering phone calls, and filing.
- Participated in the recruitment process by conducting interviews and making informed hiring decisions for the medical office.
- Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement.
- Improved overall office efficiency by regularly evaluating workflow processes and implementing necessary updates.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Reviewed and sent medical records to other physicians upon request.
- Pulled charts and prepared for nurse and doctor assessment.
- Collaborated with other departments to resolve claim issues.
- Posted
- Trained all new employees to submit unpaid bills.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Verified benefits and worked with insurance companies to obtain payments.
- Entered procedure codes and diagnosis codes into medical billing software.
- Coordinated luncheons with Pharmaceutical Representatives.
- Aided with prescription refill requests.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and communicated to manager.
- Provided backup to front desk to step in to assist with various tasks whenever an employee is absent.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Oversaw office inventory including ordering office supplies.
- Handled conflict resolution among staff members effectively fostering a harmonious working environment.
Education
Some College (No Degree) - Business Administration
Los Angeles Valley College
Van Nuys, CASkills
Time Management
Multitasking
Attention to Detail
Payment Acceptance
Active listening abilities
New Hire Training
Payment posting
Problem-Solving
Customer Service
Organizational Skills
Data entry skills
Work Planning and Prioritization
Languages
Spanish
Full Professional
Timeline
Collector
Darrell H. Burstein, M.D.
01.2018 - Current
Medical Billing
Darrell H. Burstein, M.D.
10.2013 - Current
Medical Office Supervisor
Darrell H. Burstein, M.D.
01.2013 - Current
Some College (No Degree) - Business Administration
Los Angeles Valley College
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