Yesenia Avalos
Pharr
Summary
Highly organized, hardworking and driven to obtain as much knowledge as possible in the job field.
Overview
14
14
years of professional experience
Work History
Universal Banker
Rio Bank
Weslaco
01.2025 - Current
- Advised customers on how to use mobile banking applications effectively.
- Educated customers about the features of different types of bank accounts available.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Verified customer identity through driver's license or other forms of identification.
- Answered telephone inquiries regarding account balances, fees or general information.
- Assisted customers with online banking setup and troubleshooting issues.
- Assisted customers with setting up direct deposits for their payroll checks.
- Researched account discrepancies or errors identified during audits or reviews.
District Manager
Gmet Communications Cricket Wireless
McAllen
09.2022 - 01.2025
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Bank Teller
Rio Bank
11.2021 - 09.2022
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Provided customer records, account statements and copies of checks.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Reconciled cash drawer and resolved discrepancies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Logged cashier's checks and other transactions to maintain accurate account records.
Store manager/ sales representative
Cricket wireless
01.2020 - 11.2021
- Communicating with customers
- Assisting customers in selecting the right product
- Performing transactions and demonstrating knowledge of the product being sold
- Meeting monthly goals
- Opening and closing store
- Inventory counts
- Making sure store is clean and organized
- Cash handling
- Making deposits
- Managing employees
- Making sure employees are up to date with company policies and knowledge of their numbers
- Training employees
Personal Service Manager
Theraputics
04.2019 - 12.2019
- Patient intake/ greeting
- Handling and printing all phone calls to appropriate staff
- Taking messages appropriately
- No show/ cancellation follow-up phone calls
- Over the counter collections
- Collections of patients fees
- Obtain medical records
- Daily filling of paperwork
- Provide reports to manager
- Maintain lobby and front office clean and organized
- Order supplies for clinic
- Scheduling patients for visits
- Handling Insurance's
Sales representative/ manager
Cricket wireless
04.2016 - 04.2019
- Communicating with customers
- Assisting customers in selecting the right product
- Performing transactions and demonstrating knowledge of the product being sold
- Meeting monthly goals
- Opening and closing store
- Inventory counts
- Making sure store is clean and organized
- Cash handling
- Making deposits
- Managing employees
- Making sure employees are up to date with company policies and knowledge of their numbers
- Training employees
Sales representative
Boost mobile
10.2015 - 04.2016
- Communicating with customers
- Assisting customers in selecting the right product
- Performing transactions and demonstrating knowledge of the product being sold
- Meeting monthly goals
- Opening and closing store
- Making sure store is clean and organized
Sales Representative
Cricket wireless
08.2012 - 10.2015
- Communicating with customers
- Assisting customers in selecting the right product
- Performing transactions and demonstrating knowledge of the product being sold
- Meeting monthly goals
- Opening and closing store
- Inventory counts
- Making sure store is clean and organized
- Cash handling
- Making deposits
Cashier
Burger king
08.2011 - 08.2012
- Greeting Customers
- Taking orders
- Collecting payments
- Making sure everything is clean and organized
- Recommending products and promoting deals
Education
High School Diploma -
Rio Grande City High School
Rio Grande City, TXSkills
Customer service
Great with customers
Bilingual
Talking skills
Making selling points
Sales coaching
Sales negotiations
Promote sales
Balance transfers
Securing bank vaults
Conflict management
Team collaboration
Problem-solving aptitude
Goal setting
Cash drawer reconciliation
Honest and dependable
Goal setting and achievement
Solution selling
Employee retention
Sales training
- Account management
- Online banking
- Fraud prevention
- Wire transfers
Languages
3,3
Timeline
Universal Banker
Rio Bank
01.2025 - Current
District Manager
Gmet Communications Cricket Wireless
09.2022 - 01.2025
Bank Teller
Rio Bank
11.2021 - 09.2022
Store manager/ sales representative
Cricket wireless
01.2020 - 11.2021
Personal Service Manager
Theraputics
04.2019 - 12.2019
Sales representative/ manager
Cricket wireless
04.2016 - 04.2019
Sales representative
Boost mobile
10.2015 - 04.2016
Sales Representative
Cricket wireless
08.2012 - 10.2015
Cashier
Burger king
08.2011 - 08.2012
High School Diploma -
Rio Grande City High School