YESENIA BAHENA
Chicago,IL
Summary
Dedicated assistant branch manager offering a proven history of fostering client loyalty and account retention. Expansive experience in financial planning guidance and loan application review. Eager to apply several years of industry experience to fulfill a professional role.
Overview
28
28
years of professional experience
Work History
Assistant Branch Manager
Peoples Bank
Chicago, USA
01.2012 - Current
- Oversee daily branch operations including teller transactions, approve and ensure compliance with new checking and saving accounts, and loan applications and prepare monthly reports
- Coordinate staff meetings and trainings to create schedules, emphasize reaching company goals and maintain daily operations running smoothly
- Provide exceptional customer service through direct customer interaction in order to maintain a professional and business-like environment
- Coordinated preparation of external audit materials and external financial reporting.
- Grew business banking relationships through proactive outreach.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Developed strategy to achieve target sales goals.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Resolved customer issues effectively in order to maintain strong customer relationships.
Branch Supervisor
Park Federal Savings Bank
Chicago, USA
01.2008 - 01.2012
- Perform branch manager's duties and responsibilities during branch manager's absence
- Open and close facility, maintain and stay abreast of security policies and procedures
- Supervise vault operations and process savings and teller's work when necessary
- Handle customer issues and concerns and counsel customers with special needs or requests
Personal Banker/Customer Service Rep.
Park Federal Savings Bank
Chicago, USA
01.2001 - 01.2008
- Open and close new accounts, process IRA distributions and contributions and perform general teller transactions
- Assist customers by with general inquiries and clarifying financial processes
- Accommodate customers with special needs and requests
Head Teller
TCF Bank
Chicago, USA
01.1997 - 01.2000
- Performed general teller transactions: check cashing, deposits and withdrawals, approving checks and overrides
- Maintain exceptional customer service to ensure clients satisfaction and superior banking experiences
Education
High School - General Studies
Kennedy High School
Chicago, IL01.1993
Skills
- Monthly Branch Reports
- Records Management
- Staff Performance Evaluations
- Teambuilding & Supervision
- Promotional Campaigns Marketing
- Meeting & Event Planning
- Public Relations Affairs
- Audit monitoring
- Relationship building and management
- Banking
- Branch service quality
- Audit preparation
- Client relationship management
- Risk mitigation
- Risk assessment
- Staff management
- Employee scheduling
- Strong leadership
- Risk management
- Vault audits
- Customer retention
- Staff development
- Team development
- Operations management
- Risk analysis
- Operational efficiency
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Assistant Branch Manager
Peoples Bank
01.2012 - Current
Branch Supervisor
Park Federal Savings Bank
01.2008 - 01.2012
Personal Banker/Customer Service Rep.
Park Federal Savings Bank
01.2001 - 01.2008
Head Teller
TCF Bank
01.1997 - 01.2000
High School - General Studies
Kennedy High School