Yesenia Burgos

Responsible for greeting patients and colleagues with exceptional customer service in a busy office, scheduling appointments in person and/or on the phone, answering and retrieving telephones to help facilitate scheduling WIC appointments, performs the intake process, which consists of collecting demographic information and screening to ensure a patient is income eligible to receive WIC, issues food benefits to families, explains how to use these food benefits at WIC Vendor Stores. Responsible for completing reports that require attention to detail. Assist Lead Program Coordinator with activities that help improve patient flow in addition to working on Quality Assurance activities.

Assists elderly or disabled clients with their recovery, and maintaining a quality of life executing their daily activities

Offer support and companionship to clients with their daily routine so that they may focus on priority tasks

Observe overall changes in health status, assess client`s needs also preparing meals as outlined by dietary constraints

Screen phone calls, respond to correspondences, prepare documents, schedule appointments and arrange travel

Supported Occupational and Physical Therapists with treatments

Skillfully operated computer in order to process, store and retrieve client’s medical information

Organized the timely transport of patients to rehabilitative treatments

Effortlessly maintained all updates to client medical records and files