Yesenia Calvillo-Munoz
Belton,Texas
Summary
Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job title position. Ready to help team achieve company goals.
Overview
2026
2026
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
05.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Promoted generalization of learned behaviors across various settings, ensuring clients' success beyond clinical environment.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
Sales associate
Sports World
07.2021 - 05.2024
- Worked flexible schedule to accommodate changing customer levels.
- Solicited referrals from satisfied clients.
- Maintained product, service and company policy knowledge to serve as a resource to both coworkers and customers.
- Recommended merchandise based on customer needs.
- Maintained up-to-date knowledge of customer buying habits.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
- Operated a cash register to process cash, check and credit card transactions.
- Answered incoming telephone calls with professional and knowledgeable responses.
Front Desk Clerk
Planet Fitness
12.2018 - 07.2021
- Warmly greeted incoming guests, issuing key tags with a bar code on the back that the members can check in with and providing information regarding policies and amenities
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Promptly managed complaints and concerns with positive attitude and rectified issues to complete satisfaction
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Drove loyalty by encouraging guests to sign up for 1 of our 3 memberships
Host
BJ's Restaurant & Brewhouse
9 2017 - 3 2018
- Regularly cleaned host stand and front glass windows and doors
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
- Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.
- Promptly and consistently reset tables with spotless service ware.
- Maximized table turns and rotated seating for maximum guest satisfaction.
- Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance.
- Routinely checked menus to verify they were current, clean and wrinkle-free.
- Managed closing duties, including restocking items and at the host stand as well as the restroom
- Answe’re phone called in a professional manner and assisting in any possible as well as taking reservations or call a heads or dining in.
Server
Montery’s Little Mexico
7 2017 - 11.2018
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Completed opening and closing checklists according to set standards.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
- Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts.
Education
Psychology
Temple College
Temple, TXNone -
Eastfield College
Mesquite, TXHigh School Diploma -
Temple High School
Temple, Texas2016
Skills
- Time management skills
- Excellent communication
- Financial records and processing
- Quick learner
- Client-focused
- Energetic work attitude
- Organized
- Upselling
- Payment processing
- Customer service
- Problem-solving skills
- Applied behavior analysis
- Natural environment training
- First aid and CPR certified
Timeline
Registered Behavior Technician
Action Behavior Centers
05.2024 - Current
Sales associate
Sports World
07.2021 - 05.2024
Front Desk Clerk
Planet Fitness
12.2018 - 07.2021
High School Diploma -
Temple High School
Host
BJ's Restaurant & Brewhouse
9 2017 - 3 2018
Server
Montery’s Little Mexico
7 2017 - 11.2018
Psychology
Temple College
None -
Eastfield College