Yesenia Castro
Santa Rosa,United States
Summary
Driven by a goal-oriented mindset, I enhanced patient chart efficiency at Sutter Outpatient Services, leveraging my data entry proficiency and fostering a positive environment. My strategic planning and teamwork skills have consistently improved healthcare compliance and records management, showcasing a commitment to excellence and patient confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Chart Completion Representative II
Sutter Outpatient Services
Santa Rosa, CA
10.2022 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Created and build patient charts for patients that came in to the surgery center
- helped improve the making of charts and breaking down more efficient for doctors and nurses
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- In charge of printing pathology results for patients
- Helped answering phone calls at front desk where patients where admitted
- created a positive environment for fellow coworkers and patients
Medical Records Director
Arbor Residence
Santa Rosa, CA
04.2021 - 10.2022
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Liaised with nursing staff to discuss medical records and budget issues.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Conducted regular audits of stored medical records to identify discrepancies or missing documentation, ensuring completion and adherence to established guidelines.
Medical Record Assistant
Santa Rosa Post-Acute
Santa Rosa, CA
06.2018 - 04.2021
- Streamlined record-keeping processes for increased efficiency in the storage and retrieval of patient information.
- Demonstrated excellent time management skills in the handling of multiple simultaneous tasks, prioritizing responsibilities to ensure timely completion.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Maintained an organized database of archived records, facilitating easy retrieval when needed.
- Provided crucial support during audits by quickly retrieving requested documentation from the archive system.
- Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
- Communicated with doctors and insurance companies to resolve patient issues.
Activities Assistant
Petaluma Post-Acute Rehab
Petaluma, CA
11.2014 - 06.2016
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
Caregiver
Private Patient
Healdsburg, CA
11.2013 - 11.2014
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Education
Telly Tech
Critical Care Training Institute
Santa Rosa, CA07.2022
Skills
Data entry proficiency
Goal-oriented mindset
Telephone reception
Paperwork Processing
Healthcare compliance
Records analysis
HIPAA knowledge
Strategic Planning
HIPAA Regulations Knowledge
Time Management Capabilities
Patient Confidentiality Compliance
Microsoft Word-Proficient Excel
PPC-Proficient
Teamwork and Collaboration
Friendly, Positive Attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chart Completion Representative II
Sutter Outpatient Services
10.2022 - Current
Medical Records Director
Arbor Residence
04.2021 - 10.2022
Medical Record Assistant
Santa Rosa Post-Acute
06.2018 - 04.2021
Activities Assistant
Petaluma Post-Acute Rehab
11.2014 - 06.2016
Caregiver
Private Patient
11.2013 - 11.2014
Telly Tech
Critical Care Training Institute