Yesenia Chavez-Pascual
Des Moines,IA
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
13
13
years of professional experience
Work History
Machine Operator
Pella Corporation
Pella, IA
06.2024 - Current
- Perform required task such as finding defects on door parts and placing back into proper cart slot
- Comply with safety, quality, and production requirements and procedures
- Work with team members to meet daily goal and produce quality products
- Inspected finished products for quality assurance
Member Service Agent
Community 1st Credit Union
Ottumwa, IA
09.2021 - 05.2024
- Answer and direct phone calls regarding members accounts
- Offer new products and services that will help member with their financial needs
- Assist with online banking questions and concerns
- Go over transactions, fraud situations and debit card transactions with members
- Communicate with branches to resolve member issues and complaints
Customer Service
Midwest Sanitation & Recycling
Pella, IA
06.2021 - 09.2021
- Place service orders for trash and recycling services
- Resolved customer service issues related to pricing or discounts
- Managed high-volume inbound calls, ensuring timely resolution of customer inquiries
- Maintained up-to-date knowledge of product and service changes
Teller
Community 1st Credit Union
Ottumwa, IA
03.2017 - 06.2021
- Provide cash transactions, deposits, loan payments, cash checks and balance the cash drawers
- Provide information on membership fees, policies, products, and services
- Build sustainable relationships and engage with members
- Frequently attend educational seminars to improve knowledge and performance level
- Provide excellent customer service, respond to members requests and complaints
Labor
West Liberty Foods
Mount Pleasant, IA
08.2015 - 03.2017
- Package variety meats into proper bag slot
- Be able to work in different room temperatures and wear protective work gear
- Be able to work as a team on the assembly line
- Work at line speed with the ability to make coordinated hand movements
- Meet daily work goals and provide updates as needed
Cashier
McDonald's
Mount Pleasant, IA
07.2013 - 07.2015
- Process transactions efficiently, ensuring accurate cash handling and customer service
- Assist customers with menu selections, enhancing overall dining experience
- Maintain a fast speed of service especially during rush times
- Analyze customer complaints and feedback for constant improvement
- Maintained cleanliness and organization of workstations, promoting a safe environment
- Trained new staff on operational procedures and customer service protocols
Education
Diploma -
Mt. Pleasant Community High School
Mount Pleasant, IA05-2014
Skills
- Bilingual
- Customer service background
- Dependable
- Attention to detail
- Team player
- Communication
Timeline
Machine Operator
Pella Corporation
06.2024 - Current
Member Service Agent
Community 1st Credit Union
09.2021 - 05.2024
Customer Service
Midwest Sanitation & Recycling
06.2021 - 09.2021
Teller
Community 1st Credit Union
03.2017 - 06.2021
Labor
West Liberty Foods
08.2015 - 03.2017
Cashier
McDonald's
07.2013 - 07.2015
Diploma -
Mt. Pleasant Community High School