Yesenia Colon
Cocoa,FL
Summary
Dynamic customer service professional with extensive experience at Winn Dixie, excelling in problem resolution and customer support. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Recognized for maintaining a clean and organized environment while training new team members to ensure high performance and team safety.
Seasoned Customer Associate with about 4 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2024
2024
years of professional experience
Work History
Customer Service Associate
Winn Dixie
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Team Member
Spirit Halloween Store
10.2023 - 11.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
Walmart
06.2022 - 01.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
Team Member
Dairy Queen Grill & Chill
04.2021 - 01.2022
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
East River High School
Orlando, FL05.2022
Skills
- Customer support
- Problem resolution
- Customer service
Languages
English
Full Professional
Timeline
Team Member
Spirit Halloween Store
10.2023 - 11.2023
Cashier
Walmart
06.2022 - 01.2023
Team Member
Dairy Queen Grill & Chill
04.2021 - 01.2022
Customer Service Associate
Winn Dixie
East River High School
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