Yesenia Cruz
Titusville,FL
Summary
Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
6
6
years of professional experience
Work History
Everglades Boats
Machine Operator And Finisher
Edgewater , Florida
08.2021 - Current
- Checked for spills and other pollutants to communicate findings to land staff.
- Calculated sightings of land by using electronic sounding devices.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
Comarco Produce
Line Lead,Machine Operator,Pallet Maker.
Palatka, Florida
03.2020 - 08.2021
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Designed and constructed advertising signs to attract customers and promote sales.
- Pleasantly greeted customers and provided prompt and courteous service.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Completed regular cycle counts and inventory audits.
- Supported promotional plans by updating signage with price changes.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Updated merchandise pricing to match new values and special promotional rates.
- Recorded daily activities for inventory control.
- Streamlined packing procedures by keeping detailed track of over [Number] pounds of [Type] daily stock packing and identifying areas for improvement.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Manually transported warehouse materials weighing up to [Number] pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Managed timely and effective replacement of damaged or missing products.
- Operated [Type] computer system, hand-held inventory control device and calculator to fill orders on time.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Unloaded deliveries from trucks in prompt fashion.
- Worked with customers to pack items according to specific desires and requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised and trained new staff in performing census.
- Stocked shelves to match planogram images and instructions.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Served customers and followed outlined steps of service
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Received and processed stock into inventory management system
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Participated in team-building activities to enhance working relationships
- Oversaw daily operations to ensure high levels of productivity
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Exceeded goals through effective task prioritization and great work ethic
- Drove operational improvements which resulted in savings and improved profit margins
- Developed team communications and information for meetings
- Developed and maintained courteous and effective working relationships
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Kmart
Key Holder,Cashier,etc
Palatka, Florida
03.2013 - 12.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved perfect attendance and on-time record.
- Maintained energy and enthusiasm in fast-paced environment
Skills
- Basic Math
- Good Telephone Etiquette
- Problem-Solving
- Maintenance and Repair
- Interpersonal Communication
- Dependable and Responsible
- Teamwork and Collaboration
- Team building
- Google Workspace
- Multitasking Abilities
- Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Everglades Boats
Machine Operator And Finisher
08.2021 - Current
Comarco Produce
Line Lead,Machine Operator,Pallet Maker.
03.2020 - 08.2021
Kmart
Key Holder,Cashier,etc
03.2013 - 12.2016