Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Cruz

Victorville,CA

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

12
12
years of professional experience

Work History

Guest Service Usher

Crypto.com Arena
07.2021 - 06.2024
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided information about current and future events at facility.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Inspected tickets for validity prior to entry into the venue.
    Supported team members when needed in order to provide excellent service.
  • Distributed programs and promotional flyers to patrons.

Food Service Delivery

DoorDash
07.2020 - 06.2021
  • Managed multiple orders simultaneously, ensuring accuracy of all orders prior to delivery.
  • Provided excellent customer service and maintained a positive attitude while delivering food items to customers in a timely manner.
  • Checked orders before delivery for accurate quantities and charges.
  • Developed effective communication skills with customers by providing updates on their order status and responding promptly to inquiries.

Guest Service Representative

Los Angeles Convention Center
02.2019 - 03.2020
  • Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
  • Assist supervisor to identify and resolve any loss prevention issues.
  • Maintained and supervised a clean and safe environment for guest.
  • Gained extensive knowledge of area attractions such hotels, restaurants, and theaters to share with guests.

Personal Assistant

Skye Drynan Dba House of Skye
06.2016 - 08.2018
  • Able to manage social media sites and placing online orders.
  • Organizational skills, inventory and restock.
  • Ability to coordinate, handle events by setting up tables and brainstorming creative ideas.
  • Organized client home prior to arrival home and perform house-sitting duties.
  • Dog walker, grooming, daily play time activities.
  • Kept detailed track of household and maintenance inventory and schedules.

Food Server

Amandie Patisserie Cafe
10.2012 - 02.2013
  • Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints.
  • Followed food safety and illness prevention procedures by sanitizing utensils and wearing gloves.
  • Maintained a clean working area at all times, wiping down counters, stocking shelves, and organizing supplies.
  • Demonstrated ability to quickly learn menu items and specials, as well as accurately inputting orders into the point of sale system.

Education

High School Diploma -

University High School Charter
Los Angeles, CA
06-2012

Skills

  • Safety awareness
  • Strong interpersonal skills
  • Attention to detail
  • Organizational skills
  • Time management
  • Team collaboration
  • Administrative support

Timeline

Guest Service Usher

Crypto.com Arena
07.2021 - 06.2024

Food Service Delivery

DoorDash
07.2020 - 06.2021

Guest Service Representative

Los Angeles Convention Center
02.2019 - 03.2020

Personal Assistant

Skye Drynan Dba House of Skye
06.2016 - 08.2018

Food Server

Amandie Patisserie Cafe
10.2012 - 02.2013

High School Diploma -

University High School Charter

Similar Profiles

CREATE PROFILE