Yesenia Cuesta
Elizabeth,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
12
12
years of professional experience
Work History
Security Manager
Metro One Loss Prevention Services
Edison, NJ
05.2022 - 06.2024
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Investigated incidents and wrote reports.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Conducted regular security audits to identify vulnerabilities and recommend corrective actions.
QA Inspector
Blue Apron
Linden, NJ
02.2022 - 07.2023
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Used tools to inspect quality of products, taking note of functionality, appearance and other specifications.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Located and investigated production concerns and helped management implement corrective actions.
Retail Store Manager
Fabco Shoes Retail Store
Elizabeth, NJ, NJ
02.2016 - 03.2020
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Examined merchandise to verify correct pricing and attractive displays.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Performed nightly store and team performance audits.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Generated repeat business by developing and maintaining strong team of employees devoted to customer service.
- Helped customers locate appropriate store locations that carried the products, answered questions about products, and provided solutions for various issues.
Sales Associate
Advanced Auto Parts
Elizabeth, NJ
06.2014 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Completed orders and organized product deliveries to meet customer timetables.
- Loaded and unloaded merchandise using ladder and pallet jack.
Teller
Garda World Cash Logistics
Edison, NJ
04.2012 - 05.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
Education
Admiral William F. Halsey Jr. Health & Public Safety Academy
Elizabeth, NJ06.2014
Skills
- Privacy and Confidentiality
- Loss Prevention Goals Monitoring
- Corrective Actions
- Promoting Brand and Company Identity
- Computer Proficiency
- Proficiency in Microsoft Office and G Suite
- Complex Product Knowledge
- Communications Strategies
- Establishing and Maintaining Customer Relationships
- Store Organization
- Merchandise Orders and Exchanges
- Billing Adjustments and Refunds
- Dispute Resolution
- Effective Working Relationships
- Patient and Empathetic
- Microsoft Excel
- Store Layouts
- Product and Service Solutions
- Sales and Upselling
- Microsoft Word
- Customer Service and Assistance
- Excellent Attention to Detail
- Performance Goals
- Productivity Standards
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Spanish Interpreting
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Order and Refund Processing
Timeline
Security Manager
Metro One Loss Prevention Services
05.2022 - 06.2024
QA Inspector
Blue Apron
02.2022 - 07.2023
Retail Store Manager
Fabco Shoes Retail Store
02.2016 - 03.2020
Sales Associate
Advanced Auto Parts
06.2014 - 07.2017
Teller
Garda World Cash Logistics
04.2012 - 05.2014
Admiral William F. Halsey Jr. Health & Public Safety Academy