Yesenia De La Cruz
Bay Shore,NY
Summary
Enthusiastic customer service professional with 15+ years of experience working as a liaison between consumers and corporations. Bilingual in Spanish and English.
Overview
27
27
years of professional experience
Work History
Bus Attendant
Suffolk Transportation Service Inc.
05.2020 - Current
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforce safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Communicated with bus drivers, contractors and schools regarding route changes.
Bus Attendant
WE TRANSPORT
05.2018 - 03.2020
- To support the safe and reliable transportation of students by assisting the bus driver with the movement, management and care of students while they are being transported to an assigned destination as well as when they are boarding or leaving the vehicle.
Cashier Customer Service
WALMART
10.2017 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Customer Service
JCPENNY
03.1997 - 05.2016
- Responsibilities of a JCPenney sales associate include greeting customers, assisting guests with finding merchandise, stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies
- These duties help maintain the excellence and reputation JCPenney carries in the department store retail industry.
Skills
- Efficiency and Time Management
- Customer Relationships
- Dependable and Trustworthy
- Communication and Interpersonal
- Customer Service
- Fluent in Spanish
Timeline
Bus Attendant
Suffolk Transportation Service Inc.
05.2020 - Current
Bus Attendant
WE TRANSPORT
05.2018 - 03.2020
Cashier Customer Service
WALMART
10.2017 - 03.2019
Cashier Customer Service
JCPENNY
03.1997 - 05.2016
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