Yesenia Duran
Palmdale,CA
Summary
Dedicated National Certified Medical Assistant committed to continuous learning and professional growth within the healthcare field. Proven ability to provide exceptional patient care while effectively supporting medical teams in delivering high-quality services. Eager to contribute skills and enthusiasm to a dynamic organization that values dedication and excellence in patient support. Ready to embrace new challenges and opportunities for advancement in a collaborative environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant II
Tarzana Treatment Centers, Inc
Lancaster, California
01.2019 - Current
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Streamlined administrative tasks by implementing new organization systems for files, documents, and supplies inventory management.
- Improved patient care by coordinating medical assistant tasks and streamlining communication between departments.
- Assisted healthcare providers with patient exams and treatment procedures.
- Educated patients on medication usage and health maintenance strategies.
- Maintained accurate patient records using electronic health record systems.
- Administered medications and vaccinations under physician directives.
- Conducted vital sign assessments and documented findings promptly.
- Implemented infection control protocols to uphold safety standards.
- Ensured compliance with HIPAA regulations regarding patient confidentiality.
- Coordinated follow-up visits between patients and specialists post-hospitalization.
- Facilitated a secure and comfortable environment for patients during blood draw processes and primary care visits.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Maintained fully-stocked phlebotomy cart, crash carts and med room stations.
- Updated patient records with accurate, current insurance policy information.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed inventory of medical supplies, ensuring availability and minimizing waste through effective forecasting.
Retail Store Manager
Tribute Inc
Palmdale, CA
02.2015 - 01.2019
- Managed daily store operations and ensured smooth functioning of all departments.
- Trained and supervised staff to enhance customer service experiences and drive customer satisfaction.
- Implemented inventory management systems to maintain optimal stock levels.
- Developed promotional displays to increase product visibility and attract more customers to the store.
- Monitored sales trends to adjust merchandising strategies accordingly.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Boosted company sales through strategic marketing initiatives that engaged customers effectively.
Picker, Packer
Kellwood Western Region
City of Industry, California
11.2011 - 02.2015
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Packaged products securely for safe transportation and delivery.
- Inspected items for quality assurance before packing and shipping.
- Sorted and organized incoming inventory to enhance retrieval efficiency.
- Fulfilled orders promptly to meet daily objectives.
- Assembled boxes and containers to ensure secure packing of goods for shipment.
- Used handheld scanners to key in data for packages.
- Completed extra hours and shifts to ensure timely order fulfillment during peak periods.
Education
Certified Medical Assistant -
AV Adult Education
Lancaster12-2021
Skills
- Medication administration
- Vital sign assessments
- Laboratory specimen collection
- Phlebotomy techniques
- Wound care management
- EKG setup and monitoring
- Infection control measures
- Emergency response preparedness
- HIPAA regulations
- Appointment scheduling
- Patient registration
- Clinical procedures
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Critical thinking
- Training and mentoring
- Medical terminology
- Inventory and supply management
- First aid and CPR certified
- Insurance verification
- Fluent in Spanish
- Epic Software Proficiency
- IDX- Trainer/ Operator Software Proficiency
Certification
National Certified Medical Assistant, IDX-Trainer, CPR, BLS, Fire Safety
Timeline
National Certified Medical Assistant II
Tarzana Treatment Centers, Inc
01.2019 - Current
Retail Store Manager
Tribute Inc
02.2015 - 01.2019
Picker, Packer
Kellwood Western Region
11.2011 - 02.2015
Certified Medical Assistant -
AV Adult Education