Yesenia Esquivel
Bryan,Texas
Summary
A highly talented customer service coordinator with huge experience in performing a variety of general customer duties and providing the best administrative functions. In-depth ability to clearly explain policies, procedures and regulations. Excellent ability to use office processing equipment and/or basic software applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Chat Specialist
Reynolds & Reynolds
03.2023 - Current
- Provided accurate and appropriate information in response to customer inquiries
- Coordinated and resolved customer inquiries and complaints with quick, effective solutions
- Communicated with customers all around the U.S and internationally.
- Exceeded performance metrics consistently by maintaining a high level of productivity and quality assurance in chat interactions.
Specialty Sales
Target CO.
11.2020 - 03.2023
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Guided customers through the process of finding their ideal styles.
Guest Service/ Cashier
Target CO.
10.2017 - 11.2020
- Handle POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Provided them with high quality service while upholding store standards and value to ensure customer satisfaction.
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
Education
High School Diploma -
Eastern Randolph HS
06.2017
Skills
- Ability to work under pressure
- Able to work in a team to complete tasks
- Answered telephones, directed calls and took messages
- Dependable and great at time management
- Bilingual (English/Spanish)
Accomplishments
March 2023: Top 5 Internacional Chat Specialist
Timeline
Chat Specialist
Reynolds & Reynolds
03.2023 - Current
Specialty Sales
Target CO.
11.2020 - 03.2023
Guest Service/ Cashier
Target CO.
10.2017 - 11.2020
High School Diploma -
Eastern Randolph HS