Yesenia Estrada
Taylorsville,UT
Summary
Dynamic and customer-focused professional with extensive experience in hospitality, including roles at Nails by Senia and Bout Time. Proven ability to enhance customer satisfaction through strong communication and exceptional service. Skilled in cash handling and knowledgeable about beverages, consistently delivering memorable experiences and fostering client loyalty.
Overview
9
9
years of professional experience
Work History
Nail Technician
Nails by Senia
Sandy, UT
02.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Bartender
Bout Time
West Valley City, UT
04.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
VIP Bottle Server
Sky Slc
Salt Lake City, UT
05.2017 - 09.2019
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
Server / Bartender
Lumpys Downtown Slc
Salt Lake City, UT
03.2016 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Kearns High School
Kearns Utah Skills
Strong communication
Customer service
Knowledge of beverages
Cash handling
Languages
Spanish
Timeline
Nail Technician
Nails by Senia
02.2023 - Current
Bartender
Bout Time
04.2020 - Current
VIP Bottle Server
Sky Slc
05.2017 - 09.2019
Server / Bartender
Lumpys Downtown Slc
03.2016 - 08.2019
High School Diploma -
Kearns High School